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not completing orders since yesterdays...
then the Enom slowdown
anyone else having slow fulfillment at dynadot.
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then the Enom slowdown
anyone else having slow fulfillment at dynadot.
Page
and unfortunately no responce from Dynadot supportI have ordered and payed for one domain registration. Still in "limbo" mode for almost 4 hours.
Now I see that in meantime someone has registered the domain at GoDaddy
Yeah, my prepay balance is stuck since yesterday.
Dynadot support came back with apologies and a refund. As I have stated above someone did register the domain at Godaddy as I was waiting for Dynadot to resolve the issue.and unfortunately no responce from Dynadot support
Dynadot support came back with apologies and a refund. As I have stated above someone did register the domain at Godaddy as I was waiting for Dynadot to resolve the issue.
Hi ya'll, so sorry, we weren't doing maintenance but our order processing thread was hung up.
Hi ya'll, so sorry, we weren't doing maintenance but our order processing thread was hung up.
your orders go through immediately and are reserved for you. this is confirmed by the "order received" email you get right away. at least for balance payments. not sure what hapens on other payment methods... but the orders do not finalize and you cannot access anything in your account (which is usually confirmed by the "order finalized" email we get).
I did regd a domain today from account balance and recieved "order recieved" email but didnt recieved "order finalized" email. As your order went through eventually, I wanted to ask did you made another order or the first order went through. Btw My order was not of .uk domain but of .co domain name.just got all confirmation emails for finalized orders.
all transfers went through too.
not an experience I wanna go through too often. so let's hope its a one off... as in.. fixed permanently.
p.s. all this apparently related to the .uk extension
cheers all
so can you please fill us in with exactly what the problem was, and what steps you have taken to ensure this will not be repeated. PLUS - What are you doing to provide support 24/7 and not just 9-5 weekdays.
I did regd a domain today from account balance and recieved "order recieved" email but didnt recieved "order finalized" email. As your order went through eventually, I wanted to ask did you made another order or the first order went through. Btw My order was not of .uk domain but of .co domain name.
I made same order again later on that day and it went through.There shouldn't be any problems with order processing today, could you send us your order number in a private message so we could take a look at that please? Thank you.
Our engineering team made changes to our backend to prevent this from happening again, the orders were not processing due to a much larger volume of orders than usual being processed at that time.
We are also looking to add more customer service coverage over the weekend in the near future, although we will still likely have a gap in coverage in the early hours of the weekend mornings (based on PST times). Our live chat team is usually available 24 hours a day Monday - Friday, unless there is any unforeseen circumstances.
There shouldn't be any problems with order processing today, could you send us your order number in a private message so we could take a look at that please? Thank you.