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I'm certain that I'm not the only one that has experienced this from Godaddy, but I participated in an auction for an expiring domain, I won the domain and paid for it and anticipated the domain dropping into my account on the date that they said it's going to be ready.
Then a day or two later after the day has passed that they said it would be ready it mysteriously moved from the 'Won' tab to the 'Didn't Win' column. They don't bother telling me that I can't have the name. I called support and they forced me to email them to [email protected]. It's all completely faceless, done over email.
I emailed them to ask them what was going on with it. I can only assume that they were just going to keep it quiet and keep my money until I go out of my way to ask them what the hell is going on with it... the only response back to my support email to them was an automatically generated email shown below which meant nothing to me:
Upon further inspection of my Godaddy account, I could see that they had now issued me a refund for the £500+ I paid for the domain. They don't even have the courtesy to have a person email back, explaining what's happened or why. This email is completely meaningless, the domain was never in my account, so it didn't mean anything for it to have been 'removed' from my account and they didn't even let me know that they had issued me a refund.
I emailed them again asking why the domain had gone from 'Won' to 'Didn't Win' and they sent me back this bs email:
I thought they were supposed to have "exceptional customer service" but clearly not. The domain is still suspended, the whois reveals it hasn't been renewed and they're telling me that I can't have it.
They really need to get themselves in order with regards to expiring domain auctions. It should be determined whether the domain is "no longer available" before they run the auction. For all I know they could be doing this for all domains that go for a half decent price so that they can hold them back and sell them as premium to someone else. Just wasting everyone's time and energy.
They just seem to get it wrong at every stage and clearly don't feel that it's their duty to inform you about what's going on at any stage, they just do things surreptitiously - emails that mean nothing - moving the domain from 'Won' to 'Didn't Win' and not informing the buyer.
I know that I could just not participate in these auctions and that I agreed to the terms, blah blah blah. It still doesn't make it a good service and it's a real shame because it doesn't need to be the way it is.
Then a day or two later after the day has passed that they said it would be ready it mysteriously moved from the 'Won' tab to the 'Didn't Win' column. They don't bother telling me that I can't have the name. I called support and they forced me to email them to [email protected]. It's all completely faceless, done over email.
I emailed them to ask them what was going on with it. I can only assume that they were just going to keep it quiet and keep my money until I go out of my way to ask them what the hell is going on with it... the only response back to my support email to them was an automatically generated email shown below which meant nothing to me:
Upon further inspection of my Godaddy account, I could see that they had now issued me a refund for the £500+ I paid for the domain. They don't even have the courtesy to have a person email back, explaining what's happened or why. This email is completely meaningless, the domain was never in my account, so it didn't mean anything for it to have been 'removed' from my account and they didn't even let me know that they had issued me a refund.
I emailed them again asking why the domain had gone from 'Won' to 'Didn't Win' and they sent me back this bs email:
I thought they were supposed to have "exceptional customer service" but clearly not. The domain is still suspended, the whois reveals it hasn't been renewed and they're telling me that I can't have it.
They really need to get themselves in order with regards to expiring domain auctions. It should be determined whether the domain is "no longer available" before they run the auction. For all I know they could be doing this for all domains that go for a half decent price so that they can hold them back and sell them as premium to someone else. Just wasting everyone's time and energy.
They just seem to get it wrong at every stage and clearly don't feel that it's their duty to inform you about what's going on at any stage, they just do things surreptitiously - emails that mean nothing - moving the domain from 'Won' to 'Didn't Win' and not informing the buyer.
I know that I could just not participate in these auctions and that I agreed to the terms, blah blah blah. It still doesn't make it a good service and it's a real shame because it doesn't need to be the way it is.
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