- Impact
- 3,883
I first joined @Dynadot & made a $400 order, it got canceled because a pricing error from their side, I said ok no problem refund the payment, they said the payment would be refunded to the original card used for payment in about 3 days. 1 week later nothing was received, I went back to support & they said they "accidentally" refunded it to account prepay credit. Then after another half week, I finally received the money. At that point, I was thinking of not using them anymore until I saw they had an auction system. Won my first domain, reinput my info & set to use the card for future auction payments. So I won another since I was busy I didn't check my email/website to see if I won or not & assumed my card would be charged since it was attached to my account. Well it dropped because my card wasn't charged (I really wanted that domain!) Didn't worry about it & I proceeded to bid on more, won another & again was busy so I didn't check in frequently & again it dropped too & now I am banned from bidding on domains! Apparently my card wasn't set to auto-pay after chatting with support again, the person (it doesn't show the name of the rep or anything just "Dynadot" with a stock image, pretty unprofessional & sketchy IMO) didn't really seem to care. I expected her/him to unban me for the little issue but just said: "Any other questions?" so I replied, "I guess you don't want my business" & they just ended the chat... So I guess they don't. Shame.
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