Name.com Closed My Account

dave74 · May 3, 2017

I just found out today that Name.com closed my account and refunded back 3 domains because of fraud. I had an issue over the weekend with my CC when I tried to purchase an expiring domain. I thought I put in the card number wrong or something and tried it a few times before calling my bank. Turns out it was my banks fraud system and had to clear the recent activity. I was able to purchase the domain after talking to my bank. I never got a call or email from Name.com asking if it was me using the card. I think it's wrong to not even give a customer a chance to clear the so called fraud activity on the account.

kriss05 · May 3, 2017

Once I registered few tens of domains with them at the first day of GA of some IDN and overnight all of them were deleted and I got refunded. When I discovered that, the best of them were already registered by someone else. Of course, no calls/emails from Name.com. They didn't give a s***

richface · May 3, 2017

Hi Fella, was the account new? did you already have existing domains in the account before the incident? If the account is a new one then I believe they have an absolute right to take that extraordinary step. All you have to do is call them and explain you will have to send in ID . They have suspended my account before due to several unsuccessful login attempts made by myself I had no issues with their decision and sent in ID to have it reinstated.

kriss05 · May 3, 2017

In my case, my account was few years old.

richface · May 3, 2017

kriss05 said:
In my case, my account was few years old.

That is very odd. In that case a Public Drumming is deserving. Perhaps Name.com Staff on this forum should weigh in on this.

kriss05 · May 3, 2017

As far as I remember I already posted about that couple of years ago. Never used them to register new domains since then. It seems nothing changed.

dave74 · May 3, 2017

kriss05 said:
Once I registered few tens of domains with them at the first day of GA of some IDN and overnight all of them were deleted and I got refunded. When I discovered that, the best of them were already registered by someone else. Of course, no calls/emails from Name.com. They didn't give a s***

They don't give a s*** is right. Were sorry it's our policy to delete accounts if fraud activity is found.

dave74 · May 3, 2017

kriss05 said:
As far as I remember I already posted about that couple of years ago. Never used them to register new domains since then. It seems nothing changed.

I can't believe they can just do that! I spent a lot of time looking for certain domains and now there gone.

dave74 · May 3, 2017

The girl at Name.com says, you can open a new account and repurchase those domains. I said how there showing taken?

kriss05 · May 3, 2017

dave74 said:
The girl at Name.com says, you can open a new account and repurchase those domains. I said how there showing taken?

LOL, it was exactly what I was told few years ago. They still train their support the same way.

dave74 · May 3, 2017

kriss05 said:
LOL, it was exactly what I was told few years ago. They still train their support the same way.

Wow! I didnt realize so many others have been through the ringer too.

alcy · May 3, 2017

noithing but good experience with them here... but I use paypal to pay.
gl

dave74 · May 3, 2017

alcy said:
noithing but good experience with them here... but I use paypal to pay.
gl

Until they close your account....lol

alcy · May 3, 2017

dave74 said:
Until they close your account....lol

you think name.com randomly closes everyone's account yeah? come on. get real.

dave74 · May 3, 2017

alcy said:
you think name.com randomly closes everyone's account yeah? come on. get real.

Not what I meant.

kriss05 · May 3, 2017

alcy said:
you think name.com randomly closes everyone's account yeah? come on. get real.

Nope, they simply don't give a s*** on their customers.

dave74 · May 3, 2017

kriss05 said:
Nope, they simply don't give a s*** on their customers.

Agreed!

dave74 · May 3, 2017

I was talking to GoDaddy today and told them what Name.com did to my account and they were schocked.

dave74 · May 3, 2017

richface said:
Hi Fella, was the account new? did you already have existing domains in the account before the incident? If the account is a new one then I believe they have an absolute right to take that extraordinary step. All you have to do is call them and explain you will have to send in ID . They have suspended my account before due to several unsuccessful login attempts made by myself I had no issues with their decision and sent in ID to have it reinstated.

No my account was not new and had existing purchases. No warning just closed!

chrisyoung · Sep 21, 2019

haha, very interesting!
Now there is a guy is fighting for name.com now! The guy account is banned without warning...most important the guy is transferring the domain to name...
https://phreesite.com/never-transfer-domain-to-name-com-scam/
The guy keeps updating it

If your account is closed, I would think you can join with the guy!

Jurgen Wolf · Sep 21, 2019

Looks that they don't like CC payments...

I use name.com for over decade... and only via Verified PayPal...
Never had any significant problems.

Jurgen Wolf · Sep 21, 2019

p.s. Nowadays name.com is owned by Donuts...

chrisyoung · Sep 22, 2019

dave74 said:
No my account was not new and had existing purchases. No warning just closed!

Jurgen Wolf said:
p.s. Nowadays name.com is owned by Donuts...

It's good or not as part of Donuts?

Name.com Closed My Account

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