status-resolved Not treated fair

boker · Dec 10, 2017

So, I had lot's of sale threads this year in the marketplace section and from time to time I make some kind of offers, like 'buy one get one free for the next three hours' or 'half price for the next three hours'. Last tuesday I've done one like this and didn't close it, because to my understanding, after the 'three hours' period the price is back as usual. So, after two days an old timer has found my thread and was thinking that he could get some for free, because It was not stated clearly the GMT hour when it has started, so for him the offer is valid for unlimited time. I have checked and there is no rule saying that this is not the right format and the mods never told me that the format should specifically talk about a starting exact time, everybody can think for himself that the starting point is when the thread was created or when it was last time edited. So, after two days and over 24 hours after the thread was last time modified( without any connection to that) this old timer post SOLD (even do the thread was clearly saying that if you want to buy something, you need to ask me for availability). I'm telling him 'sorry, but that offer had ended two days ago, as the thread says' and he ask's Amanda to check it. Amanda decides that he's wrong, but he's not happy with the decision and start complaining, so that Eric has to check it out as well. So now the ruling is changed and he's happy, the ruling saying that I didn't said in the thread when exactly the offer will start, even do you can easily assume that it could not start just in the last 3 hours, because the last edit was over 24 hour before, so it will be impossible for the offer to be valid if the thread was not touched for over 24 hours and the offer was for 'the next three hours'. I have tried to find a rule which will say that I did something wrong but I could not find any also I have checked how the other users are selling for limited time and over 90% of them are not using any starting point for the offer/auction, everybody will know that it will be when the thread has started or at least the last time when it was modified. We are not talking about big amounts, so I could easily give them away for free, but it's about being treated fair, because I'm asked to know a rule that was not a rule before and everybody is using the same format, but just in my case is wrong, because an old timer is complaining. If you check most of the limited time auctions/sales, over 90% of the threads will not have any starting point in time(GMT) because it's easy to assume when the sale has started. Now, I don't care about these two domains, but I do want to be treated fair and not to be asked to respect a rule that was nowhere to be find before and which nobody told me it should be in one way or another, just to make an old timer happy.

Eric Lyon · Dec 10, 2017

@boker - As mentioned previously by myself and other moderators, we play no favorites and expect everyone to abide by the same rules. The majority of the instances you linked to in the direct message between you and the buyer as part of your defense (Using other members threads) are from as far back as 2003. Policies and management has changed many times since then and we enforce the current policies today (Not the policies of 2003).

If you look at the timestamps of that last auction you referenced (In direct message), it ran exactly 24 hours, just like the seller stated and was closed when the 24 hours ended. The only bidder won and was notified in a direct message to complete the transaction. Everything was honored in that auction, as it should have been. Your situation is different (Which I'll outline below to clarify)

This isn't about what anyone else has or has not done, this is/was about your situation. If I see someone else jump off a bridge, it doesn't mean I should and neither should you. Each member should follow the rules and instructions from moderators (As outlined in the terms of use you agreed to).

To provide clarity in this public thread you started about the issue: After reviewing the conversation and the sales thread, it appears that you did not update your thread properly with the change of sales terms, which caused confusion. Since the buyer was able to quote your offer, it means the offer was still in the listing at the time of the sold post, making it valid. Since no specified end time was outlined on your end and the offer was still present at the time of the sold post, you were bound to honor that agreement.

If you see any rule violations from other members, please be sure to use the report feature so a moderator can investigate and get more involved.

In the future, be sure to add an exact time limit or edit the offer out faster (Before a sold post is placed) so you don't run into another situation like this.

I apologize for the inconvenience this has caused you and appreciate your understanding.

boker · Dec 10, 2017

Eric Lyon said:
@boker - As mentioned previously by myself and other moderators, we play no favorites and expect everyone to abide by the same rules. The majority of the instances you linked to in the direct message between you and the buyer as part of your defense (Using other members threads) are from as far back as 2003. Policies and management has changed many times since then and we enforce the current policies today (Not the policies of 2003).

If you look at the timestamps of that last auction you referenced (In direct message), it ran exactly 24 hours, just like the seller stated and was closed when the 24 hours ended. The only bidder won and was notified in a direct message to complete the transaction. Everything was honored in that auction, as it should have been. Your situation is different (Which I'll outline below to clarify)

This isn't about what anyone else has or has not done, this is/was about your situation. If I see someone else jump off a bridge, it doesn't mean I should and neither should you. Each member should follow the rules and instructions from moderators (As outlined in the terms of use you agreed to).

To provide clarity in this public thread you started about the issue: After reviewing the conversation and the sales thread, it appears that you did not update your thread properly with the change of sales terms, which caused confusion. Since the buyer was able to quote your offer, it means the offer was still in the listing at the time of the sold post, making it valid. Since no specified end time was outlined on your end and the offer was still present at the time of the sold post, you were bound to honor that agreement.

If you see any rule violations from other members, please be sure to use the report feature so a moderator can investigate and get more involved.

In the future, be sure to add an exact time limit or edit the offer out faster (Before a sold post is placed) so you don't run into another situation like this.

I apologize for the inconvenience this has caused you and appreciate your understanding.

What about this rule:
i. It is neither the duty of the buyer or seller to remind each other to carry out the sale or that the sale is happening. Once "SOLD" is posted, it is the individual's personal responsibility to check their domain sales threads and carry out the transaction. It is sometimes a courtesy to remind the other transacting party of the transactions if they don't immediately show activity, but you must abide by the default sales timeline regardless of contact or interaction, unless both parties agreed otherwise.
So he failed to abide by the default sales timeline, he didn't asked if the domains are still available, even do the thread clearly stated that he has to ask before posting sold, he used something 'unclear', knowing exactly that the offer is long gone but trying anyway to receive some freebies. So, he doesn't follow any namepros rules, but still he the one who is right, how it's that possible?

Eric Lyon · Dec 10, 2017

boker said:
What about this rule:
i. It is neither the duty of the buyer or seller to remind each other to carry out the sale or that the sale is happening. Once "SOLD" is posted, it is the individual's personal responsibility to check their domain sales threads and carry out the transaction. It is sometimes a courtesy to remind the other transacting party of the transactions if they don't immediately show activity, but you must abide by the default sales timeline regardless of contact or interaction, unless both parties agreed otherwise.
So he failed to abide by the default sales timeline, he didn't asked if the domains are still available, even do the thread clearly stated that he has to ask before posting sold, he used something 'unclear', knowing exactly that the offer is long gone but trying anyway to receive some freebies. So, he doesn't follow any namepros rules, but still he the one who is right, how it's that possible?

The buyer was not able to get your payment details since you immediately informed them they did not qualify for the purchase. After a few posts back and forth, moderators were notified of your refusal to honor the agreement and got involved. Due to your own declining of the agreement, which stalled the 2-hour time frame, it was not the fault of the buyer, but your own for refusing to sell to them.

After a lot of back and forth and two moderators asking you to provide the payment details so this matter could be resolved and the buyer could pay, you continued to refuse to cooperate and provide payment details, again, at no fault of the buyer.

Since you have repeated stating you will not honor this sale, we were forced to escalate the matter and give you 24 to 48 hours to honor the agreement. The default time no longer applies due to the escalation and the 2 hours no longer applies since you are the one that stalled the payment details.

Please honor this sales agreement within the time frame that has been outlined by moderators (Including myself) so we can move forward and put this situation behind us all.

Thanks,

boker · Dec 10, 2017

Eric Lyon said:
The buyer was not able to get your payment details since you immediately informed them they did not qualify for the purchase. After a few posts back and forth, moderators were notified of your refusal to honor the agreement and got involved. Due to your own declining of the agreement, which stalled the 2-hour time frame, it was not the fault of the buyer, but your own for refusing to sell to them.

After a lot of back and forth and two moderators asking you to provide the payment details so this matter could be resolved and the buyer could pay, you continued to refuse to cooperate and provide payment details, again, at no fault of the buyer.

Since you have repeated stating you will not honor this sale, we were forced to escalate the matter and give you 24 to 48 hours to honor the agreement. The default time no longer applies due to the escalation and the 2 hours no longer applies since you are the one that stalled the payment details.

Please honor this sales agreement within the time frame that has been outlined by moderators (Including myself) so we can move forward and put this situation behind us all.

Thanks,

The rule clearly says: 'regardless of contact or interaction, unless both parties agreed otherwise.'
So,' regardless of contact and interaction', clearly applies in this case as he should have make sure that he is doing hes part of job, but this was never his intention.Also, he never tried to pay, even do he knew my paypal address and paid tens of times before directly, without asking me. Also, he broke the rule of the thread and posted SOLD without asking first, when the thread clearly says that he need to ask me before posting SOLD. On top of this, without considering that the standard time to finish a transfer is 14 days, I'm given 24-48 hours to finish it, even do it's weekend and everything is done with the help of customer service, which are not working in weekend. so you need to submit a ticket which will be taken care just monday and which is usually resolved in up to 72 hours. So it's like I'm punished and not given even the minimum time needed to do it....probably in 24-48 they don't even review the ticket. So now not only that 2 hours did not apply, but neither even 24 hours not apply. Also, Amanda clearly said that he was wrong first, so I could do whatever I wanted with my domains after that, but somehow nobody asked if I have sold them after Amanda's ruling or something. So, I respect all rules, I make sure he has everything in thread, he broke's 3 namepros rules but still I'm the one guilty. Also, on top of everything, my thread clearly stated the expiration date and registrar and I have told him that just push is available, he doesn't have accounts there and he's playing stupid, like he doesn't know what to do and where to open an account after 13 year domaining.

Eric Lyon · Dec 10, 2017

boker said:
The rule clearly says: 'regardless of contact or interaction, unless both parties agreed otherwise.'
So,' regardless of contact and interaction', clearly applies in this case as he should have make sure that he is doing hes part of job, but this was never his intention.Also, he never tried to pay, even do he knew my paypal address and paid tens of times before directly, without asking me. Also, he broke the rule of the thread and posted SOLD without asking first, when the thread clearly says that he need to ask me before posting SOLD. On top of this, without considering that the standard time to finish a transfer is 14 days, I'm given 24-48 hours to finish it, even do it's weekend and everything is done with the help of customer service, which are not working in weekend. so you need to submit a ticket which will be taken care just monday and which is usually resolved in up to 72 hours. So it's like I'm punished and not given even the minimum time needed to do it....probably in 24-48 they don't even review the ticket. So now not only that 2 hours did not apply, but neither even 24 hours not apply. Also, Amanda clearly said that he was wrong first, so I could do whatever I wanted with my domains after that, but somehow nobody asked if I have sold them after Amanda's ruling or something. So, I respect all rules, I make sure he has everything in thread, he broke's 3 namepros rules but still I'm the one guilty. Also, on top of everything, my thread clearly stated the expiration date and registrar and I have told him that just push is available, he doesn't have accounts there and he's playing stupid, like he doesn't know what to do and where to open an account after 13 year domaining.

Unfortunately, as I previously outlined, your intentional stalling of payment details by refusing to sell to the buyer is what lead to the time laps. I think you may be misunderstanding the rules thinking that the "Regardless of interaction" also covers a seller trying to get out of a binding sales agreement intentionally by stalling (Refusing to sell).

For clarity and full disclosure about @Amanda involment, here is her exact quoted reply to you regarding this matter

Amanda said:
Hello,

I am a moderator not the admin. I made a mistake while reviewing the dozens of different changes in your original post and stubs. I thought the post had been removed before stubs had posted but I was on the wrong time stamp compared to stubs time stamp on his post. I apologize for the confusion and added the admin to double check in order to avoid an incorrect ruling.

Thank you for understanding.

Amanda said:
The issue is you did not clearly list the three hour time frame nor did you remove it after the three hours expired. Please make sure to clearly post time frames in the future. For example: 3 pm CST- 6pm CST.

Thank you for understanding.

Please keep in mind that if the tables were turned and it was another member stalling/refusing to sell you a domain, we would follow the same proceedure to help you.

It's unfortunate that everything had to unfold the way it did and I can certainly understand your frustration.

Right now, the best thing to do is to work with the buyer to get this matter resolved so that moderators don't have to get further involved.

boker · Dec 10, 2017

Eric Lyon said:
Unfortunately, as I previously outlined, your intentional stalling of payment details by refusing to sell to the buyer is what lead to the time laps. I think you may be misunderstanding the rules thinking that the "Regardless of interaction" also covers a seller trying to get out of a binding sales agreement intentionally by stalling (Refusing to sell).

For clarity and full disclosure about @Amanda involment, here is her exact quoted reply to you regarding this matter

Please keep in mind that if the tables were turned and it was another member stalling/refusing to sell you a domain, we would follow the same proceedure to help you.

It's unfortunate that everything had to unfold the way it did and I can certainly understand your frustration.

Right now, the best thing to do is to work with the buyer to get this matter resolved so that moderators don't have to get further involved.

For the first 36 hours, until your ruling, even the namepros moderator agreed with me, so for the first 36 hours he could have paid 10 times.This was Amanda's ruling:
'It appears the member did remove the free offer on Tuesday evening. '
So until 12 hours ago, when Amanda invited you in the conversation, I was right and nobody could knew what will be your ruling, so he had 36 hours to pay, not 2, not 10, not 24 but never asked me my paypal, even after Amanda has decided that he's wrong, just after you ruled against me and when I have told him that I don't need his dirty money, than he was happy to pay because I've refused his money. If this is how I will be after 13 years domaining, hunting a freebie worth a few dollars, than I should better give up domaining now. So, I've told him that he needs account for free push, now he's acting like he doesn't know where and how to open, he is just waiting for your ruling of 24 hours to pass. Also, by giving me 24-48 hours you know that it's impossible to do anything if customer service don't work on weekend....but somehow I should do it in 24 hours and make it work. The best bet is 72 hours from monday morning, but I have less than 24 hours from now. If we ask 10 users, no matter which users, all of them will know when an offer is starting and when is ending, but because of his acting, I'm the bad guy even do I'm checking my threads 10 times, they have everything needed, from expiry to registrar and there are threads just with the domain name, but they are good enough.

creataweb · Dec 10, 2017

I'm trying to follow this thread but it's a lot to digest. Is there a link to the thread that was open?

Eric Lyon · Dec 10, 2017

boker said:
For the first 36, until your ruling, even the namepros moderator agreed with me, so for the first 36 hours he could have paid 10 times.This was Amanda's ruling:
'It appears the member did remove the free offer on Tuesday evening. '
So until 12 hours ago, when Amanda invited you in the conversation, I was right and nobody could knew what will be your ruling, so he had 36 hours to pay, not 2, not 10, not 24 but never asked me my paypal, even after Amanda has decided that he's wrong, just after you ruled against me and when I have told him that I don't need his dirty money, than he was happy to pay because I've refused his money. If this is how I will be after 13 years domaining, hunting a freebie worth a few dollars, than I should better give up domaining now. So, I've told him that he needs account for free push, now it's acting like he doesn't know where and how to open, he is just waiting for your ruling of 24 hours to pass. Also, by giving me 24-48 hours you know that it's impossible to do anything if customer service don't work on weekend....but somehow I should do it in 24 hours and make it work. The best bet is 72 hours from monday morning, but I have less than 24 hours from now. If we ask 10 users, no matter which users, all of them will know when an offer is starting and when is ending, but because of his acting, I'm the bad guy even do I'm checking my threads 10 times, they have everything needed, from expiry to registrar and there are threads just with the domain name, but they are good enough.

We are more than happy to work with you and the buyer to get all the registrar details handled as long as you both are willing to cooperate and finalize the deal. The 24 to 48 hours was to help move the processs along and get you both cooperating.

The best step for you to take next is to continue working with the buyer so we can get this matter resolved amicably, without having to take any further actions.

I/we would much rather see transactions completed successfully as we try to mediate between members so that we don't have to issue infractions. Nobody likes getting those.

I appreciate your cooperation at the present time with the buyer and it's my hopes that you can both resolve this matter amicably.

boker · Dec 10, 2017

creataweb said:
I'm trying to follow this thread but it's a lot to digest. Is there a link to the thread that was open?

Yes, this is the thread: https://www.namepros.com/threads/li...reamofperfection-sectorally-energiqo.1035893/

But is missing the 'Buy one get one free for the next three hours' added on tuesday morning...he posted SOLD over 48 hours later, on thursday, and the last edit was over 24 hours before that. So it was no way that the offer could have been valid, since you need to edit something in the last 3 hours to have the smallest chance to be valid

Eric Lyon · Dec 10, 2017

creataweb said:
I'm trying to follow this thread but it's a lot to digest. Is there a link to the thread that was open?

Too many edits were made by the seller that can not be seen by the public. It would be impossible to digest without all the edit history context, which is what moderators have been working on in this case.

boker · Dec 10, 2017

So, he's domaining for 13 years, but he said that for him the offer is for unlimited time, because it was not added an exact time and he was saying that for him he thinks that is still valid. Nobody ads an exact time, this can be checked very easily. How can an offer limited for 3 hours be valid, if the last edit was made over 24 hours before?

boker · Dec 10, 2017

boker said:
So, he's domaining for 13 years, but he said that for him the offer is for unlimited time, because it was not added an exact time and he was saying that for him he thinks that is still valid. Nobody ads an exact time, this can be checked very easily. How can an offer limited for 3 hours be valid, if the last edit was made over 24 hours before?

The idea is that I've done this tons of times and nobody complained, NOBODY...but he wanted some freebie so that he could sleep better at night. Also not once nobody told me that is the wrong format, not a moderator and not a user, so I should guess than? I could not find any rule saying something about this.

Eric Lyon · Dec 10, 2017

boker said:
The idea is that I've done this tons of times and nobody complained, NOBODY...but he wanted some freebie so that he could sleep better at night. Also not once nobody told me that is the wrong format, not a moderator and not a user, so I should guess than? I could not find any rule saying something bout this.

Please keep in mind that just because nobody reported it before, doesn't mean they won't report it later (Like in this case). Whether the report was motivated by a buyer wanting the freebie offered along with the purchase or not, it was still reported. Listings without an exact time frame of an offer (E.g. 3 hours from x:xx pm CST, or maybe 3 hours from the last edit time of x:xx am EST, etc.) can be very confusing.

I am more than happy to bring this suggestion up for more clarity in the rules, however, it's generally a good idea to have as much detail about limited time offers as possible to avoid situations like this.

Again, I do understand your frustration and hope that you and the buyer can resolve this matter amicably.

boker · Dec 10, 2017

When he complained to Amanda he intentionally cut 'for the next three hours', this is his complaint: 'This thread clearly stated that it was buy one plus one free'
How fake can he be, when you cut by purpose, just that you will look better and have a ruling in your favour for a few dollars.

boker · Dec 10, 2017

Eric Lyon said:
Please keep in mind that just because nobody reported it before, doesn't mean they won't report it later (Like in this case). Whether the report was motivated by a buyer wanting the freebie offered along with the purchase or not, it was still reported. Listings without an exact time frame of an offer (E.g. 3 hours from x:xx pm CST, or maybe 3 hours from the last edit time of x:xx am EST, etc.) can be very confusing.

I am more than happy to bring this suggestion up for more clarity in the rules, however, it's generally a good idea to have as much detail about limited time offers as possible to avoid situations like this.

Again, I do understand your frustration and hope that you and the buyer can resolve this matter amicably.

Ok, but let me know how I'm guilty if this rule was nowhere to be find and nobody was using it, how could I have known? If somebody would have told me, 'look, this is wrong' than you could say that I knew, but this is like saying that somebody is guilty without letting him know the rules first. I have checked and there are no rules about this and I've checked what the others were doing and did the same, thinking that if nobody is complaining than it should be ok.

boker · Dec 10, 2017

Also, if he had the best intention, he could easily see that the thread was not edited for over 24 hours and it could not be any way that the offer could be available...this is just mal intention and trying to receive something that you don't deserve it.

Eric Lyon · Dec 10, 2017

boker said:
Ok, but let me know how I'm guilty if this rule was nowhere to be find and nobody was using it, how could I have known? If somebody would have told me, 'look, this is wrong' than you could say that I knew, but this is like saying that somebody is guilty without letting him know the rules first. I have checked and there are no rules about this and I've checked what the others were doing and did the same, thinking that if nobody is complaining than it should be ok.

At the moment, the following rules apply:

6.1.13. Transparency: All details and restrictions regarding a deal or sales listing that are uncommon or outside of industry norms must be clearly defined and expressed.

This includes my example of special offer time frames in my previous post. The more details the better.

6.1.20. Listings must be closed when creators are done with them, or update them every 14 days with a status update.

The buyer was able to quote the offer in their sold post, which means you did not close the offer in time. (See my suggestions of exact end times being published to avoid this)

6.1.24. Participatory criteria, eligibility, and restrictions imposed by sellers on their sales listings and auctions must be reasonable (e.g., established members only or bidders must have ten positive Trade Reviews) and must be nondiscriminatory based on race, gender, personal preferences or opinions, etc.

This one again goes back to my suggested examples of the exact end times/dates to help clear up any confusion.

Again, I do understand your frustration and more than happy to bring up a suggestion of a rule change to clarify more when it comes to end times/dates.

Thanks again for understanding.

boker · Dec 10, 2017

Eric Lyon said:
At the moment, the following rules apply:

6.1.13. Transparency: All details and restrictions regarding a deal or sales listing that are uncommon or outside of industry norms must be clearly defined and expressed.

Click to expand...

This includes my example of special offer time frames in my previous post. The more details the better.

6.1.20. Listings must be closed when creators are done with them, or update them every 14 days with a status update.

Click to expand...

The buyer was able to quote the offer in their sold post, which means you did not close the offer in time. (See my suggestions of exact end times being published to avoid this)

6.1.24. Participatory criteria, eligibility, and restrictions imposed by sellers on their sales listings and auctions must be reasonable (e.g., established members only or bidders must have ten positive Trade Reviews) and must be nondiscriminatory based on race, gender, personal preferences or opinions, etc.

Click to expand...

This one again goes back to my suggested examples of the exact end times/dates to help clear up any confusion.

Again, I do understand your frustration and more than happy to bring up a suggestion of a rule change to clarify more when it comes to end times/dates.

Thanks again for understanding.

Ok, but if there is no certain rule, then 'clearly' is subjective in this case, for me is as clear as it can be , because you can clearly see when it was edited and you count 3 hours from then, it can't be more clearer than this for me. For others maybe they understand harder and they need more details, but this is subjective and they can't impose certain format if it's not agreed from the begining. I could not guess what exactly they would want to know.

Eric Lyon · Dec 10, 2017

boker said:
Ok, but if there is no certain rule, then 'clearly' is subjective in this case, for me is as clear as it can be , because you can clearly see when it was edited and you count 3 hours from then, it can't be more clearer than this for me. For others maybe they understand harder and need more details, but this is subjective and they can't impose certain format if it's not agreed from the begining. I could not guess what exactly they would want to know.

Unfortunately, there are a lot of things not included in the rules that many may see as common sense or subjective and it isn't until situations like this happen that we have to take another look to see if we need to clarify a bit more so that the majority understands better. It can be difficult sometimes since NamePros has members from all over the world, each one with different common understandings and subjective perceptions.

I can assure you, however, that since there isn't a clear cut rule violation, that this will just be a learning experience for us all to move forward with and learn from. In the future, providing more details and exact end times could help clear up a lot of confusion (E.g. 3 hours from x:xx pm CST, or maybe 3 hours from the last edit time of x:xx am EST, etc.).

Again, I appoligize for the inconvenience and understand your frustration.

boker · Dec 10, 2017

6.1.20. Listings must be closed when creators are done with them, or update them every 14 days with a status update.
The buyer was able to quote the offer in their sold post, which means you did not close the offer in time. (See my suggestions of exact end times being published to avoid this)

Ok, so I should have stayed logged minute by minute to namepros to make sure that I will close it in the next second when the three hours time has passed? Let's take for example a 24 hours auction, it will end exactly after 24 hours, but even is the seller will log in just after 48 hours to close it properly, still you are not allowed to bid anymore, even if the thread it's still open, it's exactly the same thing.

Eric Lyon · Dec 10, 2017

boker said:
6.1.20. Listings must be closed when creators are done with them, or update them every 14 days with a status update.
The buyer was able to quote the offer in their sold post, which means you did not close the offer in time. (See my suggestions of exact end times being published to avoid this)

Ok, so I should stay logged minute by minute to namepros to make sure that I will close it in the next second when the three hours time has passed? Let's take for example a 24 hours auction, it will end exactly after 24 hours, but even is the seller will log in just after 48 hours to close it properly, still you are not allowed to bid anymore, it's exactly the same thing.

Please review my previous post. You may have been typing when I posted it. (Note: your thread was not an auction thread. Auctions have an additional set of rules that make offer and fixed price do not have)

Thanks

boker · Dec 10, 2017

Eric Lyon said:
Unfortunately, there are a lot of things not included in the rules that many may see as common sense or subjective and it isn't until situations like this happen that we have to take another look to see if we need to clarify a bit more so that the majority understands better. It can be difficult sometimes since NamePros has members from all over the world, each one with different common understandings and subjective perceptions.

I can assure you, however, that since there isn't a clear cut rule violation, that this will just be a learning experience for us all to move forward with and learn from. In the future, providing more details and exact end times could help clear up a lot of confusion (E.g. 3 hours from x:xx pm CST, or maybe 3 hours from the last edit time of x:xx am EST, etc.).

Again, I appoligize for the inconvenience and understand your frustration.

Ok, so from what I understand I don't have anything to do with him anymore, we don't need to exchange anything and I will put him on ignore, so that I don't deal with him ever.

Eric Lyon · Dec 10, 2017

boker said:
Ok, so from what I understand I don't have anything to do with him anymore, we don't need to exchange anything and I will put him on ignore, so that I don't deal with him ever.

At this time

I will be replying to the direct message you have with the buyer and referencing this thread to them.
I will be waiving any infractions that may have stemmed from the sales agreement due to confusion from all parties involved and lack of clarity in the rules to cover fixed price time constraints in this particular case.
I will make the suggestion for clarity in fixed price and make offer rules to cover special offer end times that have been added to old/pre-existing listings via the edit option.
I will then be closing this thread, since it is more customer support based and has reached a final resolution.

I appreciate your patience and understanding in this matter.

Have a wonderful day.

status-resolved Not treated fair

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