Poor Move by CatchService.com

[Fadi H]

Hello everyone,

I've been using a domain drop-catching service named CatchService.com for about six months and would like to share with you my experience using it.

Regarding the service itself, I think it was fine, I've had some success catching some good looking .com domains, Pricing was also reasonable.

All the past months were fine and whenever i face any sort of issue i reach out to the owner privately as he's a respected member of this amazing community. ( @Riz M. ) Until today, He managed to catch two domains for me and during checkout i learned that PayPal is no more an option to pay so i reached out and asked about that matter.

He confirmed that PayPal is no more an option and he only have two other options which I'm not so comfortable with, So i said fine, I will think it over and let him know where I'm at.

Surprisingly he was like, Think it over? Are you going to do board meeting for $36? ( Price of the current orders ) Which I'm not quite getting this line, Are you saying like you've reached a certain level of success that $36 is no longer a number for you? And the whole thing was about the payment method for the current orders and any potential future orders so i don't even understand why you said this. He followed up with : Anyways I'm just cancelling your orders and please do not place anymore orders. Before even i respond he went ahead and deleted my account from the site.

Poor move sir and so unprofessional. Nothing personal and I'm taking this public because you're a business, And this is my feedback for it.

 

[Fadi H]

so thats it? its all done?i didnt expected this from you

Oh yeah i forgot, It was amazing doing business with you.

 

[EmpireNames.com]

Oh yeah i forgot, It was amazing doing business with you.

its not enough do comment like you were doing before .. cmon dude

 

[Fadi H]

its not enough do comment like you were doing before .. cmon dude

Copy paste?

 

[EmpireNames.com]

Copy paste?

lolz say something new dude.. you have alot of time to do so continue now @boker is waiting for someone to comment so he can start dance again

 

[Fadi H]

lolz say something new dude.. you have alot of time to do so continue now @boker is waiting for someone to comment so he can start dance again

All right so you want my opinion.

As a previous customer of your business I had an issue with you considering you are the owner of the business and i explained it in detail. What i can see now is that you're not willing to accept your mistake, You didn't try to work in addressing the issue, You're not accepting feedback from others. And you keep showing that your attitude and professionalism are two different things that don't go together.

By the way i see you and some folks here still considering the thing you've done as normal. I will share another experience with DropCatch so you might be interested to see how other businesses handle issues.

 

[EmpireNames.com]

All right so you want my opinion.

As a previous customer of your business I had an issue with you considering you are the owner of the business and i explained it in detail. What i can see now is that you're not willing to accept your mistake, You didn't try to work in addressing the issue, You're not accepting feedback from others. And you keep showing that your attitude and professionalism are two different things that don't go together.

By the way i see you and some folks here still considering the thing you've done as normal. I will share another experience with DropCatch so you might be interested to see how other businesses handle issues.

okay.. one more comment but atleast write bit more..

 

[branding]

Imo. you all deserve a good old-fashioned disciplinary spanking* like I would get as a kid.

* I'm not pro spanking kids but under the circumstances it seems fitting.

Kindergarten is closed, now hug and make up.

 

[Ostrados]

Oh boy!

Riz destroying his reputation be like:

My next click:

peace

 

[Fadi H]

YES. All of those services would have closed ALL of your outstanding orders in those circumstances and so would I if It were my business with that circumstance.

I will do that before they catch anything and after and I will show you the screen shot how they handled it.

Okay so this was DropCatch, For a domain that I already won, Value over $350.

The above was before i knew the issue was on my end.

After i learned it was my payment method issue, I alerted them, Simply they offered more time for me to handle the situation.

I managed to solve the issue before the deadline, But they extended it even more and without my request.

@Riz M. @Mike Goodman If that tells you anything.

 

[EmpireNames.com]

Okay so this was DropCatch, For a domain that I already won, Value over $350.

Show attachment 181559

The above was before i knew the issue was on my end.

Show attachment 181560

After i learned it was my payment method issue, I alerted them, Simply they offered more time for me to handle the situation.

Show attachment 181562

I managed to solve the issue before the deadline, But they extended it even more and without my request.

@Riz M. @Mike Goodman If that tells you anything.

thats a work my man.. next please

and for your kind information the screenshot you mentioned its totally different situation anyway nice try ... try your luck again please

 

[Wali Dahot]

I dont know if thats even a good idea to respond to a thread like this, its like going back in time to witness @Cyril.Best 's posts and attitude.
@Riz M. Let me be clear that I have never interacted with you ever, personally or professionaly and I have no ulterior motives against you and I do admire you as a domainer. What I am about to write is just a peace of Advice, you are free to ignore it.
Every business on earth faces atleast a dispute in their lifetime and there are professional ways to handle them. If you professionally resolve a dispute, it never becomes public and no one knows about it ever. Even if it gets public, one can still resolve it publicly and there will be a lot of people become admires of the way situation was dealt with.
But if one escalates the dispute, it just turns ugly and that too in public which hurts the PR of the brand, both business and personal. You might not realise it just yet that how critical it is for a business to have a good PR in the long run. This forum ranks higher in the Google and its not good looking to have these types of threads about your brand getting indexed to it.

 

[EmpireNames.com]

I dont know if thats even a good idea to respond to a thread like this, its like going back in time to witness @Cyril.Best 's posts and attitude.
@Riz M. Let me be clear that I have never interacted with you ever, personally or professionaly and I have no ulterior motives against you and I do admire you as a domainer. What I am about to write is just a peace of Advice, you are free to ignore it.
Every business on earth faces atleast a dispute in their lifetime and there are professional ways to handle them. If you professionally resolve a dispute, it never becomes public and no one knows about it. Even if it gets public, one can still resolve it publicly and there will be a lot of people become admires of the way situation was dealt with.
But if one escalates the dispute, it just turns ugly and that too in public which hurts the PR of the brand, both business and personal. You might not realise it just yet that how critical it is for business to have a good PR in the long run. This forum ranks higher in the Google and its not good looking to have these types of threads about your brand getting indexed to it.

thanks for great advise. but i tried to close this matter from beginning but some blacksheeps jumped and started dance when they had nothing to do with this thread.. they are still dancing leading dancers are @boker @LUP .. they bring one more dancing partner @Haris but i think his stamina was weak lolz

so i had no way to respond in this way.
so let them keep saying whatever they want .. they have enough time to do it

 

[boker]

thanks for great advise. but i tried to close this matter from beginning but some blacksheeps jumped and started dance when they had nothing to do with this thread.. they are still dancing leading dancers are @boker @LUP .. they bring one more dancing partner @Haris but i think his stamina was weak lolz

so i had no way to respond in this way.
so let them keep saying whatever they want .. they have enough time to do it

You still don't get it. Somehow, you are confusing a vegetable market with namepros, you think that if you are successful selling potatoes, than you must be a king in domaining( life will teach you a lesson). The guys buying potatoes don't care about google search, but domainers and end users do, it's already number 1 on google if you search for catchservice.com review. Just go ahead and kill rooted as well, so you can go back to potatoes and stuff.

 

[EmpireNames.com]

You still don't get it. Somehow, you are confusing a vegetable market with namepros, you think that if you are successful selling potatoes, than you must be a king in domaining( life will teach you a lesson). The guys buying potatoes don't care about google search, but domainers and end users do, it's already number 1 on google if you search for catchservice.com review. Just go ahead and kill rooted as well, so you can go back to potatoes and stuff.

that was your aim? isnt it? then why now shying ? keep commenting please

 

[Fadi H]

thats a work my man.. next please

and for your kind information the screenshot you mentioned its totally different situation anyway nice try ... try your luck again please

Oh, You said you weren't sure if i was going to pay for any potential catches and that's why you closed my account? ( Although i still don't believe you because you didn't mention that in your reaction with me. You just said it on this thread. ) But they too weren't sure if i was going to pay, And for my case with them I've already won that domain for over $350. They didn't close my account within one second. You can clearly see what they did and how they handled it, They probably could do more if needed.

For you we had nothing on the table yet just the two orders with a total of $36. And some other fresh requests. I never said I'm not able to pay you, It was not a big deal and we could easily get out of it WIN-WIN as i said and keep saying. But you've chosen to show some disrespect and close my account.

try your luck again please

Well I'm not trying anything, I just wanted to share my feedback and i did.

This thread could be a plus to you and your business if you've handled the situation the right way, But you decided to go the other way starting with me privately, And kept moving forward here.

 

[EmpireNames.com]

Oh, You said you weren't sure if i was going to pay for any potential catches and that's why you closed my account? ( Although i still don't believe you because you didn't mention that in your reaction with me. You just said it on this thread. ) But they too weren't sure if i was going to pay, And for my case with them I've already won that domain for over $350. They didn't close my account within one second. You can clearly see what they did and how they handled it, They probably could do more if needed.

For you we had nothing on the table yet just the two orders with a total of $36. And some other fresh requests. I never said I'm not able to pay you, It was not a big deal and we could easily get out of it WIN-WIN as i said and keep saying. But you've chosen to show some disrespect and close my account.



Well I'm not trying anything, I just wanted to share my feedback and i did.

This thread could be a plus to you and your business if you've handled the situation the right way, But you decided to go the other way starting with me privately, And kept moving forward here.

you have no idea.. this thread moving towards positive... alot of domainers saw feedback of my users.. negative feedbacks are only from those who dont use catchservice
my all users already mentioned how much they are happy with us
so dont give up... keep doing it.. you can get success if you will keep doing it this way.. try more harder now

 

[EmpireNames.com]

You still don't get it. Somehow, you are confusing a vegetable market with namepros, you think that if you are successful selling potatoes, than you must be a king in domaining( life will teach you a lesson). The guys buying potatoes don't care about google search, but domainers and end users do, it's already number 1 on google if you search for catchservice.com review. Just go ahead and kill rooted as well, so you can go back to potatoes and stuff.

where have you been?? do something to blow catchservice.. you are not trying harder.
you have to do dance with @Fadi H else target will be not achieved dude.. catchservice is still on and working ... try more harder

 

[boker]

where have you been?? do something to blow catchservice.. you are not trying harder

Stay chill, nobody care's about my opinion or others, what's important here are your replies, they are the bread and butter. Also, I will be around for some time and I will make sure to link this thread to any thread regarding rooted.com and catchservice.com, so that everybody can remember who is handling their financial data and how you provide customer service excellence.

 

[Fadi H]

you have no idea.. this thread moving towards positive... alot of domainers saw feedback of my users.. negative feedbacks are only from those who dont use catchservice

I've been using CatchService for around six months and I created thread this to post my honest feedback.

my all users already mentioned how much they are happy with us

Unless you think I am now. Or you excluded me from your "All users".

Everything was fine and I was happy doing business.

Hey but you're right at some point! I've never said the opposite before you did what you did.

 

[EmpireNames.com]

Stay chill, nobody care's about my opinion or others, what's important here are your replies, they are the bread and butter. Also, I will be around for some time and I will make sure to link this thread to any thread regarding rooted.com and catchservice.com, so that everybody can remember who is handling their financial data and how you provide customer service excellence.

lol thats your intension from beginnng what are you waiting for??
why not start dancing now all over namepros?
start it now

 

[EmpireNames.com]

I've been using CatchService for around six months and I created thread this to post my honest feedback.



Unless you think I am now. Or you excluded me from your "All users".



Hey but you're right at some point! I've never said the opposite before you did what you did.

yes user who said i am out now and when i removed him he is crying like baby all over namepros..

 

[DomainBanana]

We have all said or done things in the moment that we later regret.

Hopefully Riz and Fadi can calm down and work this out.

Peace, everyone.

 

[Fadi H]

yes user who said i am out now and when i removed him he is crying like baby all over namepros..

Ha, You decided to keep moving forward that way

 

[EmpireNames.com]

Stay chill, nobody care's about my opinion or others, what's important here are your replies, they are the bread and butter. Also, I will be around for some time and I will make sure to link this thread to any thread regarding rooted.com and catchservice.com, so that everybody can remember who is handling their financial data and how you provide customer service excellence.

since when u r my customer? lol you never used catchservice and calling yourself customer?you came in this thread to let down catchservice and now all your support is gone so now you are threatning you will post this everywhere lol

 

[EmpireNames.com]

Ha, You decided to keep moving forward that way

you have now 2 options..
keep crying or let down catchservice...