Since starting in domaining at the beginning of September I have struggled to find a registrar I liked to consolidate all my names to. It's a very small portfolio so far as your can imagine about maybe 40 names in total. About a month ago I signed up with Epik and transfered over a few domains to try them out, I was really encouraged to see the engagement here by its CEO @Rob Monster. And suffice to say he didn't disappoint.
Right before Christmas I had an inquiry on one of my names that I transfered into Epikwe quickly agreed on a price and the buyer wanted the auto code. Problem was it was just transfered to Epik and under a 60 day lock. Seeing that was going to kill the deal I reached out to Epik support and after a short while heard back from Rob directly who really helped me out by removing the lock.
I wish I could say that thanks to Rob I closed my first sale unfortunately the buyer contacted me again after Christmas to back out of the deal. But the point remains shortly before Christmas I was able to get help directly from Rob and he did what probably no other registrar would ever think of doing...he removed a 60 day lock to help out someone who is quite honestly a very small customer.
I can count on one hand the number of times I have received such over the top excellent service from a company in any industry. So I will definitely work to transition over the rest of my portfolio to Epik and hopefully if all goes well I hope to grow it significantly over the next several years. Thank you Rob for your willingness to help out.
Right before Christmas I had an inquiry on one of my names that I transfered into Epikwe quickly agreed on a price and the buyer wanted the auto code. Problem was it was just transfered to Epik and under a 60 day lock. Seeing that was going to kill the deal I reached out to Epik support and after a short while heard back from Rob directly who really helped me out by removing the lock.
I wish I could say that thanks to Rob I closed my first sale unfortunately the buyer contacted me again after Christmas to back out of the deal. But the point remains shortly before Christmas I was able to get help directly from Rob and he did what probably no other registrar would ever think of doing...he removed a 60 day lock to help out someone who is quite honestly a very small customer.
I can count on one hand the number of times I have received such over the top excellent service from a company in any industry. So I will definitely work to transition over the rest of my portfolio to Epik and hopefully if all goes well I hope to grow it significantly over the next several years. Thank you Rob for your willingness to help out.