Escrow.com did same mistake again: Sending payment to Bank IBAN number instead of bank account

[BuyBrandWeb.com]

I'm not sure about others but they did this to me thrice.
Very frustrating and poor response from Escrow.com( not even responding to mails). I have recently sold a domain name and buyer asked me to use Escrow.com so transaction initiated. Buyer paid and domain pushed. I have suspected that you may send funds to Bank IBAN number since they did the same twice earlier so contacted livechat support executive and informed to send payment to bank account number but they repeated the same.

I have been a customer there for long time and everything was good and went smoothly. But issue with last 3 transactions only and for the same reason, I have stopped using their Escrow service and also experiencing delay in their responses. Funds now stuck and not sure when they are going to resolve this issue.

FYI: It took almost 21 days to get the funds in my account when they did this mistake first time.

I have contacted Escrow.com 2 days ago and looped Jackson (@Jackson Elsegood ) in that mail but no response so far.

They simply left me in a dark room!
Be careful and aware about this issue before initiating Escrow/com's service/transaction.

 

[Jackson Elsegood]

Hi Praveen, happy to help. As this relates to your banking info I've reached out via email to confirm you're happy for me to discuss the resolution in an open forum.

Best regards,
Jackson Elsegood

 

[BuyBrandWeb.com]

Hi Praveen, happy to help. As this relates to your banking info I've reached out via email to confirm you're happy for me to discuss the resolution in an open forum.

Best regards,
Jackson Elsegood

Thank you Jackson. You/your support would have to update me this before. You're one of prestigious companies in the industry but unfortunately no one has replied my mails almost 3 days then what should I assume!

 

[Brandworthy]

I have suspected that you may send funds to Bank IBAN number since they did the same twice earlier so contacted livechat support executive and informed to send payment to bank account number but they repeated the same.

An IBAN is a bank account number?

 

[BuyBrandWeb.com]

An IBAN is a bank account number?

No, both are different. Bank IBAN is an optional field.

 

[Brandworthy]

No, both are different. Bank IBAN is an optional field.

I think you're missing the fact that IBAN stands for International Bank Account Number. If you provide an IBAN and a regular account number a transfer should always use the IBAN as it contains all the required information to make that transfer. A regular bank account number would need various supporting data in order to make it useful, e.g. SWIFT code etc.

 

[BuyBrandWeb.com]

I think you're missing the fact that IBAN stands for International Bank Account Number. If you provide an IBAN and a regular account number a transfer should always use the IBAN as it contains all the required information to make that transfer. A regular bank account number would need various supporting data in order to make it useful, e.g. SWIFT code etc.

As per as I know, IBAN is not required for depositing the funds and I filled all fields since they mentioned on the form. They have credited amount in my account on initial transactions but not sure what went wrong recently.

@regarding current transaction: Jackson replied to my mail and updated that there is an issue with intermediary account information related to my bank which has changed now.
@Jackson Elsegood : Thank you so much for your help.

They didn't respond to my mails for almost 3 days so I assumed that they did the mistake what they done for last two transactions.

 

[BuyBrandWeb.com]

Funds credited in my account today. @Jackson Elsegood for your help and multiple follow-up's/ updates. Closing the thread.

 

[Jackson Elsegood]

Any time Praveen!

 

[Antoine Micallef]

Hi @Jackson Elsegood,


Hope all is well. I want to bring to your attention my transaction to Escrow.com through Citibank NA amounting to $14210.90 for transaction numbered by Escrow: 10825885. Please note that when I was effecting this bank transfer online I entered ALL the data given to me by Escrow.com.
The only problem with this transaction as indicated by Escrow is the IBAN number where I did enter the 'CREDIT ACCOUNT' number in the field of 'ACCOUNT NUMBER/IBAN'. I did exchange several email messages with escrow.com where they insisted that I should 'RECALL' this transaction and effect the same transaction again after the amount is shown on my bank account. I can forward you the transcation details anytime you think this is required. I have already forwarded these same details to escrow.com on 12/01/2020. Can you get back to me at the earliest about this matter as I have committed myself to buying a car from the US and the buyer is waiting for his funds. IN the meantime I do not want to loose the purchase of this car.
My bank has sent for the recall on 12/04/2020 and I was in direct contact with them a couple of hours ago where they confirmed that they have not received anything yet only that Citibank is checking about this matter.
Can you please check about this from your end and inform me at the earliest. I have been an EBAY member since 2005 and never had any problem of this sort. Thanks again for your help and looking forward to your reply SOON.

 

[Escrow.com Support]

Hi @Antoine Micallef ,

Thanks for letting us know about this. We received your email and update via Ticket ID HXZ-122-23954 where you mentioned you are contacting your bank this week. We'll proceed with our discussion in the same ticket and we'll also open a direct message here with you for your transaction- and account-specific details and updates.