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Mysterious refunds from GoDaddy explained

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By N-A, Nov 20, 2014
  1. N-A

    N-A Account Closed

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    There have been recent reports of unexpected payments issued to GoDaddy customers. We’ve just received word that these payments were the result of a glitch in GoDaddy’s billing system, which has since been resolved.

    Previously, GoDaddy had been charging its customers the ICANN fee on certain domain names that were not subject to it. For example, country code top-level domains (“ccTLD”) are not subject to the fee. As a result, GoDaddy has been refunding $0.18 on every domain name that was erroneously charged.

    If you have purchased a domain name with a TLD other than those in the following list, it's possible you were improperly charged the ICANN fee on orders that were placed. If so, GoDaddy will be, or already has, refunded the erroneous charges.

    GoDaddy’s Disclaimer on Mandatory ICANN Fees:
     
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    About The Author — N-A

    N-A has been a registered member of NamePros since Nov 25, 2009 with 84 followers and 3,922 posts. From those posts, 236 members have been thankful for them and 673 members have liked them.

    This is N-A's 2nd blog post on NamePros. View all blog posts

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  5. Comments (5)

  6. equity78

    equity78 Top Member TLDInvestors.com TheDomains Staff PRO Gold Account VIP ★★★★★★★★★★

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    Thanks David, they just sent me $10.65. I just have not regged enough names there for .18 to add up to $10.65 so not sure what it's for, no explanation with the Paypal.
     
  7. Joseph Green

    Joseph Green Established Member ★★★★★★★★★★

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    @equity78

    My account refunds are from rather old ccTLD registrations, but I wouldn't be surprised if Go Daddy is fixing more than one issue in their accounting and related systems prior to their IPO.

    I received my refunds in the form of account credits.

    Try calling your account manager to investigate it. It'd be nice to know what else is causing refunds from them.
     
    Last edited: Dec 4, 2014
  8. equity78

    equity78 Top Member TLDInvestors.com TheDomains Staff PRO Gold Account VIP ★★★★★★★★★★

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    They sent me $10.65 through paypal wonder why some got account credits ?
     
  9. Joseph Green

    Joseph Green Established Member ★★★★★★★★★★

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    Good question. All of my payments to Go Daddy were via PayPal, too. Maybe refunds relating to older transactions (>= 60 days) were issued as account credits instead. (Just a guess.)
     
  10. DnEbook

    DnEbook DataGlasses.Com ★★★★★★★★★★

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    Maybe they are compensating all of us for dropping the [email protected] help option ????
     
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