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OK I been in the industry now for roughly 5 years. Over that time frame I have seen prices drop dramatically for consumers and yes while I do read the stories or horror stories on companies who can not meet standards I have also noticed that not all the companies were Low end companies. I have read stories on Godaddy and HostGator as well.
My company that I work for offers low prices, With OUT compramising our support or dedication to our customers. To me I was raised that the customer was the top priority and I strive to meet every need. Honestly I know your thinking it's imposible to meet every need, and your right, it is. But if I can not meet that need I still work with the customer to figure out the alternative. I think it is wrong for people to say that the budget is to low or that for that price your not going to get support. That would be like saying that GM is no longer a good car because they are struggling to stay alive, or because they offer an unpresidented sale that no one else has thought of. I do not know many host's out there and it is not my place to bad mouth another host. We in a way as Hosting companies are collegues and for that I carry the utmost respect for you. Yes every company has its problems and I will admit that but we here one bad thing and thats the end of it I mean that company has that bad rap for life. Why is that. Is it possible that has a company you have to bad mouth another company in order to gain clients? Yes I know we all compete for the clients on these forums and the best offer wins, I tip my hat to all who have won a client. But I am tired of hearing this all the time, oh, this company has crapy support because there prices are low. Thats just not true. I believe that just because you pay low prices for hosting it does not mean you have to sacrafice your support. When I had a server issue I was reachable 18 hours a day untill it was resolved. Meaning the only time I was un reachable was when I went to bed for the night. I worked 7 AM - 12 AM for two weeks straight. Our average response time was less than 30 mins, and I was on the IM and clients were able to get in touch with me. I know this may not be the place to say this but IMO thats what it takes. I do not care if you offer packages for $2 a month or $50 a month, your customers should always be tended to and treated like #1. ALL of them no matter what they pay. Am I perfect, Hell no I am as far from perfect as the next guy. Is the company I work for perfect, again I have to say No. I am not going to sit here and make us look like #1 because truthfully I do not know every company out ther and I don't know who offers what. My goal is now and has been for the last 5 years, to make sure my client, I do not care if he/she pays $1 a month or $10,000 a month, is take care of and treated like they are important. If I can not find an answer I ask for help or I read forums. I do my research. So please stop saying you get what you pay for, because it really does not matter what you pay. When I started I started at Godaddy and to me they were not the best or close to it. I got tired of waiting I got tired of the games and I got tired of trying to find answers that I could not find. But I know people that are happy with Godaddy and for that I can't say anything. Just because I had a problem does not mean you will.
My company that I work for offers low prices, With OUT compramising our support or dedication to our customers. To me I was raised that the customer was the top priority and I strive to meet every need. Honestly I know your thinking it's imposible to meet every need, and your right, it is. But if I can not meet that need I still work with the customer to figure out the alternative. I think it is wrong for people to say that the budget is to low or that for that price your not going to get support. That would be like saying that GM is no longer a good car because they are struggling to stay alive, or because they offer an unpresidented sale that no one else has thought of. I do not know many host's out there and it is not my place to bad mouth another host. We in a way as Hosting companies are collegues and for that I carry the utmost respect for you. Yes every company has its problems and I will admit that but we here one bad thing and thats the end of it I mean that company has that bad rap for life. Why is that. Is it possible that has a company you have to bad mouth another company in order to gain clients? Yes I know we all compete for the clients on these forums and the best offer wins, I tip my hat to all who have won a client. But I am tired of hearing this all the time, oh, this company has crapy support because there prices are low. Thats just not true. I believe that just because you pay low prices for hosting it does not mean you have to sacrafice your support. When I had a server issue I was reachable 18 hours a day untill it was resolved. Meaning the only time I was un reachable was when I went to bed for the night. I worked 7 AM - 12 AM for two weeks straight. Our average response time was less than 30 mins, and I was on the IM and clients were able to get in touch with me. I know this may not be the place to say this but IMO thats what it takes. I do not care if you offer packages for $2 a month or $50 a month, your customers should always be tended to and treated like #1. ALL of them no matter what they pay. Am I perfect, Hell no I am as far from perfect as the next guy. Is the company I work for perfect, again I have to say No. I am not going to sit here and make us look like #1 because truthfully I do not know every company out ther and I don't know who offers what. My goal is now and has been for the last 5 years, to make sure my client, I do not care if he/she pays $1 a month or $10,000 a month, is take care of and treated like they are important. If I can not find an answer I ask for help or I read forums. I do my research. So please stop saying you get what you pay for, because it really does not matter what you pay. When I started I started at Godaddy and to me they were not the best or close to it. I got tired of waiting I got tired of the games and I got tired of trying to find answers that I could not find. But I know people that are happy with Godaddy and for that I can't say anything. Just because I had a problem does not mean you will.