Website contact forms

[platey]

Does your website contact form recognise a potential customers email address if they use an email address that uses their new gtld domain name

Does your website contact forms recognise new gtlds?

Too many website contact forms require too much info

Eg

Name

Address

Postcode

Email address etc

Phone number etc

Which can put people off using a website contact form even tho many people prefer to use website contact forms instead of using the phone etc but sometimes a website's contact form requires a phone number etc

Here is a simple test for website owners who have a contact form on their website

Can a potential customer bypass the required sections on your website contact form?

To test your website contact form you need to fill out your contact form on your website

Which effectively means using your website contact form and trying to contact your website via your website contact form etc and

Can you bypass the required sections on your website contact form?

no?

it's easy to do

 

[Name Trader]

I've been thinking about this a bit recently. My entire domains for sale website is completely open to the public. But I do require you to be a member of my website if you are buying now or making an offer for a domain. Which does require your full name, address, and contact details. I think it's reasonable to know who your customers are when you are selling domains. Yes you specify what they are required to complete or not.

 

[nicholas]

When it comes to contact forms intended for conversion (inquiry, sale, subscription), brevity wins over details and data all the time.

The only real requirement in any contact form is the email address. Period. Even the message box (and subject line) should be totally optional. This is because, even with no other information is included, if an email address is included, you can always email the person back. Some of the times, lazy enquirers may do this, and some may actually be conducive to conversion (sale).

The key is to remove any and all friction or elements (like more fields for users to type on, especially numbers like phone numbers) that slow or prevent people from reaching you.

This also includes making your form friendly and encouraging to any and all inquiry (including any TLD of course, as forms don't need to make that distinction). Read: leads.

Some may argue that this is the way to separate the serious prospects from the tire-kickers but this argument is very flawed because you can always ween them out or filter them easily, so long as you can capture all possible leads that help get you closer to a sale.

All that other fluff (address, phone number, etc.) is seriously not necessary at first contact and you can always get them later on. Otherwise, your alternative is to risk them clicking away from too many fields.