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Windows Vista includes new and enhanced functionality that eases the burden on IT professionals and help desks in the areas of assistance, upgrade, and backup. Windows Vista automatically detects and resolves known problems with minimal interaction, and often without you even knowing, to keep the computer running reliably. If there is a hard disk or storage failure, Windows Vista provides easy-to-use backup and restore techniques to get you up and running again.
User Assistance
In addition to greatly enhancing out-of-the-box characteristics of User Assistance, Windows Vista enables IT professionals to customize User Assistance to meet the specific needs of your organization. You can use the customization features in Windows Vista User Assistance to provide access to corporate-specific content, customize the escalation path, and customize the User Assistance entry screen.
By making corporate-specific Help content accessible through User Assistance, IT professionals can provide their corporate users with one-stop shopping for help information.
Remote Assistance
Remote Assistance allows an advanced user or support professional to take control of an end user's computer remotely. In Windows Vista, Remote Assistance is greatly enhanced, featuring faster performance and the ability to assist users at home, on the road, or from a remote location. Remote Assistance has been rewritten as a standalone application, providing markedly faster startup and connectivity. It has been optimized to use less network bandwidth and is able to transverse Network Address Translators (NATs). Another new features for Remote Assistance in Windows Vista is session logging (on both the helper's or the novice's machine).
Help & Feedback
Windows Vista delivers a number of features designed to streamline problem resolution, and is designed to reduce the cost of support by reducing the number of incidents, providing better user self-help, and improving centralized tools for support professionals.
Improved user assistance (UA) resources and tools provided with Windows Vista will help users help themselves within organizations, because IT professionals can integrate their own corporate Help content with Windows Vista UA.
Windows Vista itself detects, diagnoses, and helps users respond to common problems. But when incidents requiring support do occur, Windows Vista provides centralized support tools and resources to quickly diagnose and resolve issues. In Windows Vista, Remote Assistance is optimized for the enterprise, with faster performance; built-in diagnostic tools; and the ability to assist users at home, on the road, or from a remote location.
Windows Update
Windows Update delivers content aimed at fixing vulnerabilities for Windows, applications built on top of Windows, and improvements to those software products. Windows Vista delivers an extensible service update platform that provides an always-improving computer experience. The platform is constructed around two building blocks-the updating technology and the Windows Update and application update services. Windows Update delivers reliability without performance degradation due to upgrades, and the process is easy to understand and consistent for applications included in the service.
User Assistance
In addition to greatly enhancing out-of-the-box characteristics of User Assistance, Windows Vista enables IT professionals to customize User Assistance to meet the specific needs of your organization. You can use the customization features in Windows Vista User Assistance to provide access to corporate-specific content, customize the escalation path, and customize the User Assistance entry screen.
By making corporate-specific Help content accessible through User Assistance, IT professionals can provide their corporate users with one-stop shopping for help information.
Remote Assistance
Remote Assistance allows an advanced user or support professional to take control of an end user's computer remotely. In Windows Vista, Remote Assistance is greatly enhanced, featuring faster performance and the ability to assist users at home, on the road, or from a remote location. Remote Assistance has been rewritten as a standalone application, providing markedly faster startup and connectivity. It has been optimized to use less network bandwidth and is able to transverse Network Address Translators (NATs). Another new features for Remote Assistance in Windows Vista is session logging (on both the helper's or the novice's machine).
Help & Feedback
Windows Vista delivers a number of features designed to streamline problem resolution, and is designed to reduce the cost of support by reducing the number of incidents, providing better user self-help, and improving centralized tools for support professionals.
Improved user assistance (UA) resources and tools provided with Windows Vista will help users help themselves within organizations, because IT professionals can integrate their own corporate Help content with Windows Vista UA.
Windows Vista itself detects, diagnoses, and helps users respond to common problems. But when incidents requiring support do occur, Windows Vista provides centralized support tools and resources to quickly diagnose and resolve issues. In Windows Vista, Remote Assistance is optimized for the enterprise, with faster performance; built-in diagnostic tools; and the ability to assist users at home, on the road, or from a remote location.
Windows Update
Windows Update delivers content aimed at fixing vulnerabilities for Windows, applications built on top of Windows, and improvements to those software products. Windows Vista delivers an extensible service update platform that provides an always-improving computer experience. The platform is constructed around two building blocks-the updating technology and the Windows Update and application update services. Windows Update delivers reliability without performance degradation due to upgrades, and the process is easy to understand and consistent for applications included in the service.
