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Sold a Domain on my website

Located in General Domain Discussion, started by Jimmy Bearden, Apr 28, 2017

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  1. Jimmy Bearden

    Jimmy Bearden Domains at DNCore.com | Marketing at Zenogram.com

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    I had a solid offer on a domain and I accepted. Customer went ahead and paid for it. My merchant services says I will receive deposit in two days. Should I go ahead and deliver or should I wait till money is in account. Buyer seems solid and responded fast with payment. I do want my customer to be happy.
     
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  2. alcy

    alcy Top Contributor VIP

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    what sort of a payment or escrow method is this "merchant services" you speak of? is this a fancy word for paypal? cause if so, then you should cancel it all, refund buyer, and start all over using escrow service... epik or such. cheers.
     
  3. hawkeye

    hawkeye Top Member PRO VIP ★★★★★★★★★★

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    Oh definitely send them the domain before you get paid. ...NOT!
    Get your money, 'then' transfer/push the domain. This is not a 'trust your buyer' industry or world.
     
  4. Hypersot

    Hypersot Top Contributor VIP

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    You should follow whatever you have stated in your ToS (it's on your website you sold the domain , correct?)

    Customer is happy when you're true to your word so, if you have stated that domain will be transferred upon payment then that's what you should do. If on the other hand you have stated nothing then it'd be wise to wait for the money first.

    These things should be clear beforehand though. You really don't need unnecessary complications when you have passed the hardest point (ie. actually selling a domain)
     
  5. alcy

    alcy Top Contributor VIP

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    yeah but if you read carefully that cryptic post.. he says buyer already paid.. and now hes waiting for his merchant srvices to put it in his account.. whatver they are. :)
     
  6. WeSell-Domains

    WeSell-Domains Top Contributor VIP

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    Merchant Services sounds like a credit card processing company that I use to do business with. If they accepted payment from the user (buyer) then they verified his information. But credit card companies do not necessarily send you money right away. Usually it's at the end of the month or when you have a significant balance in the account and you have to request it early. If it this type of transaction, the buyer has paid and the charge is on his/her credit card. Transfer the domain. The policies between the seller and the credit card company are not the buyer's responsibility
     
  7. Jimmy Bearden

    Jimmy Bearden Domains at DNCore.com | Marketing at Zenogram.com

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    I use Stripe on my account. I guess I consider this a merchant service
     
  8. JoeE

    JoeE Top Contributor VIP

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    I have to agree with what @alcy said. Paypal and even a credit card charge can be reversed (card could be stolen). So, if the amount is substantial (a few thousands). Then you need to do it through an Escrow service.
     
  9. Jimmy Bearden

    Jimmy Bearden Domains at DNCore.com | Marketing at Zenogram.com

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    Thats correct I use Stripe as a merchant service. Just reaching out to my peers to get opinions. Not trying to "cryptic"
     
  10. alcy

    alcy Top Contributor VIP

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    got it. thanks. I was seriously thinking it was paypal.
    I guess its a bit cryptic unintentionally on your end, as it'd be hard for anyone to guess if you are using stripe.. or just paypal merchant services. but anywya.. enough on cryptology.. let's talk facts..

    here is what you should do imo:

    if you must use your "merchant" then tgransfer nothing before money is deposited to you.
    in fact, I'd even wait min few days after deposit.. to minimize your chance of problems. it won't be a guarantee if you do that, and yoru buyer doesn't look like someone who can wait long anyway.. but if I had no choice for payment like this and had to use a merchant, I'd definitely do all I can to buy me a few extra days. it's what I always do for bigger paypal payments too. when I have no other choice but to take them.

    then as I said before, and others said, the ideal, depending on amount, is to cancel all of it.. refund buyer.. and initiate something like epik.com escrow.which is my prefered escrow method.

    where buyer pays to epik escrow.. they hold funds.. then you transfer your domain to epik registrar.. they push it to buyer.. lock it against trnasfer for 60 days in case of problems with payment.. and then they pay you his funds. 0% escrow fee if u use the funds on epik buys... else its 5% total to withdraw to your paypal (that's 5% total.. so 4% regular paypal fee you get on any incoming payment to paypal and then just 1% overhead).. by far the cheapest escrow on the surface of the planet.

    p.s. I am not epik affiliated. just a real happy client of their escrow.

    hope this helps you. or any.
    gl
     
    Last edited: Apr 28, 2017
  11. Jimmy Bearden

    Jimmy Bearden Domains at DNCore.com | Marketing at Zenogram.com

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    Amount is 1200.00 USD.
     
  12. Jimmy Bearden

    Jimmy Bearden Domains at DNCore.com | Marketing at Zenogram.com

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    Thanks for the insight. I am checking into Epik right now.
     
  13. biggie

    biggie GreenFriendly.com VIP ★★★★★★★★★★

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    use escrow.com and have buyer pay fee


    imo...
     
  14. stub

    stub DNStore.com PRO VIP ★★★★★★★★★★

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    There isn't much point in closing the barn door after the horses have bolted. You really should have considered this situation more carefully in your ToS before you made the sale. It looks very bad now to tell the buyer, hang on, I'm going to refund you your payment, and make you pay again via Epik in order to better protect my position. Just hang on until you get paid and transfer the domain.
     
  15. Raymond C

    Raymond C Established Member

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  16. ikhub

    ikhub Top Contributor VIP

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    So buyer purchased and paid on the gateway in your website. Now it is your matter when Gateway pays you )it depends on the service agreement between yo and the merchant gateway).
    If I was the buyer, I should have expected to receive my purchase instantly, that is what you should do.
     
  17. stub

    stub DNStore.com PRO VIP ★★★★★★★★★★

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  18. Raymond C

    Raymond C Established Member

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    It's true...happen to me as well......
     
  19. Jimmy Bearden

    Jimmy Bearden Domains at DNCore.com | Marketing at Zenogram.com

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    Everything went smoothly Customer is happy and has the domain in his possession.
     
  20. WeSell-Domains

    WeSell-Domains Top Contributor VIP

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  21. Julio

    Julio DominioNombres.com VIP ★★★★★★★★★★

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    Congrats on the sale.
     
  22. Martin Scurry

    Martin Scurry Established Member

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    Congrats for the great deal.
     
  23. Raymond C

    Raymond C Established Member

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  24. tldboss

    tldboss Top Contributor VIP

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  25. AIS01

    AIS01 domainer VIP

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