I have to say, I've really grown to hate Snapnames over the last while. Between the third rate registrars they use, and their lousy support, I experience more frustration with them than they're worth. Today, however, they reached a new low in my book.
On Mar 4th, I intended to place a backorder for the deleting domain eInstitute.com, but mistakenly typed it in as eInsititute.com ( extra i ). The domain as typed was available for registration and therefore did not need backordering. Today, one month later, I received an email notifying me that they had acquired the domain for me and that they were billing me $69 for this piece of garbage domain. I called support and got the sort of robotron response you might expect from your typical bureaucratic organization ( ie we're not allowed to use our brains, there's nothing we can do, etc. ). So now I've been charged $69 for a worthless domain that was available for basic registration at the time of the order, but which took these wizards one whole month to "capture"!!! All I can say at this point is Snapnames f**k you! I will never do business with these people again.
On Mar 4th, I intended to place a backorder for the deleting domain eInstitute.com, but mistakenly typed it in as eInsititute.com ( extra i ). The domain as typed was available for registration and therefore did not need backordering. Today, one month later, I received an email notifying me that they had acquired the domain for me and that they were billing me $69 for this piece of garbage domain. I called support and got the sort of robotron response you might expect from your typical bureaucratic organization ( ie we're not allowed to use our brains, there's nothing we can do, etc. ). So now I've been charged $69 for a worthless domain that was available for basic registration at the time of the order, but which took these wizards one whole month to "capture"!!! All I can say at this point is Snapnames f**k you! I will never do business with these people again.
