Snapnames at it AGAIN!

[iDestroyer]

on 24th Jan 2024, I won an auction where me and one other person/bot [two of us] was taking part in. I got the email that "Congratulations, you successfully won domain.com in auction."

same day made the payment and "Congratulations on your recent acquisition of domain.com!
We have processed your payment and have initiated ownership transfer. You will be contacted with additional information within 72 hours."

72hours and plus few more days passes, on 2nd Feb I was concern so contacted support replied "We are currently working on getting your domain moved to an accessible account. We appreciate your patience. I will follow up once the domain is accessible." I waited out more.

6th Feb 2024 got an email that "A refund has been issued for order #number". along with the following email:
"Recently, you won a domain in our system that was unfortunately listed in error. As such, we will need to cancel the auction and issue you a refund for the following domain:"

I will spare you the personal opinions and spilling out my frustration. took them least 15 days to find this error. I Just wanted to share this "fine" experience.

Bill Hartzer had the same/similar experience: https://www.namepros.com/threads/sn...-to-prior-owner-after-win.494429/page-2#posts

 

[Acroplex]

Adding insult to injury: Network Solutions, sister company to SnapNames, sent an email asking for customer satisfaction feedback...for the domain they didn't deliver!

What is wrong with these people?

 

[D Haynes]

Adding insult to injury: Network Solutions, sister company to SnapNames, sent an email asking for customer satisfaction feedback...for the domain they didn't deliver!

What is wrong with these people?

Same here

 

[Acroplex]

Unbelievable.

 

[Acroplex]

I was contacted by the SnapNames team lead supervisor, who assured me that:

1. It was an errant list of domains that were not supposed to end up being included on the expired domains feed, and:
2. No private sellers were involved in this error.

Here's the full response.

I accepted their explanation with a caveat:

If that's the case, then why did the registrant/seller of Dimitra.net advertise the NameJet/SnapNames auction here on NamePros?

There are two possibilities:

• Either the listing seller was fully on board with the auction which I won and seeing how it closed for $70 dollars he asked SnapNames to reverse the auction. If that's the case, the seller should be penalized/blocked/banned here on NamePros for not delivering the domain name.
• Or this is not really the registrant and he listed for sale via auction a domain they do not control. Again, the seller should be penalized/blocked/banned for listing on the NamePros forum a domain they do not own.

It can't be both ways.