Service contract, what to include

[FreakyDeakyD]

I'm currently working on a rather large website project and the customer requested to also include a service contract. He even mentioned a price. I have no experience with service contracts, I normally just make them a new estimate of what the new changes will costs and then send them a new invoice for it. I'm willing to make a service contract, but I'm not sure what what would a raisonable offer. I hope by posting here I may find out what others do. Who has experiences with service contracts and what does the contract include?

Example: De customer wants a contract for 2500 dollars and our hourly rate is 25 dollars. What could I offer for this 2500 dollars (except the 100 hours is normally would be). I don't feel like not doing any work and then having to spend a 100 hours in the last month of the contract, so I was thinking of limiting the hours per week and per hour, but I don't know if this is fair. Let's say I would offer him 150 hours per year, max. 25 hours a month and max, 8 hours per week. Would that be a fair deal?

I'm curious what others do so I look forward to hearing from you.

 

[monty]

Basicly, it's just up to you; what do you want?

When I set up a service agreement, me and the client just sit together and discuss what he might want to have done in the future (or how many hours he wants me to spend for sure on the project) and how many hours that would take. Based on the number of hours, I set up the agreement (plus a contact fee).

Fair is as good as what you and your client agree upon, whenever you're both ok with the contract as it is, keep it like that.

goodluck!

-monty