Pool confusion

[Jingles]

I backordered a name at Pool yesterday. The name is now listed in my "Successful Backorders" section and my credit card was billed...but I have yet to receive even one single email from Pool telling me anything, not even an official "you won the name" type email. So now what? How do I access the name? It says the aquiring registrar is Wisdomain..never heard of them.

This was my first experience with Pool and I'm so happy to see they're just as confusing as Snap....not

 

[BitcoinDK]

I sometimes experience this too. You have to contact them, then normally you will get the email within 1-2 days.

Which domainname was it?

Good luck and Best regards,

 

[Jingles]

Thanks testingyou It's a shame you have to chase them down, but that's what I'll do. The name is Thai247 dot com.

 

[Rebel-Man]

Hi Jingles.. I work for Pool's sister company Rebel.com. I asked Pool customer service to add the domain to your registrar account and notify you once done. You should hear from them shortly and we apologize for the delay.

If you have any Pool issues feel free to shoot me a PM and i'll help where I can.

 

[Jingles]

Thanks alot, Rebel-Man I've already received my email and have access to my name

 

[DotWeekly]

Hi Jingles.. I work for Pool's sister company Rebel.com. I asked Pool customer service to add the domain to your registrar account and notify you once done. You should hear from them shortly and we apologize for the delay.

If you have any Pool issues feel free to shoot me a PM and i'll help where I can.

Thanks for being around and acting on this! Nice to see when things work out for the customer.

 

[Michael]

Wow, that was fast. Nice customer service Rebel-Man :tu:

 

[weblord]

congrats for the new acquisition and great support of rebel-man.

Thanks alot, Rebel-Man I've already received my email and have access to my name

 

[Rebel-Man]

Thanks guys, if you ever need help with a Pool issue please feel free to send me a PM. While I primarily work for Rebel.com I am also active in Pool and will try and ensure your issues are resolved quickly. If you need help with a registrar issue feel free to PM as well, I've been working for registrars for 9 years now and I'm always happy to try and help.

Cheers,
Jason