Paypal resolution process? I am angry!

[JasMate]

This is the first time I have ever had anyone request their money back from a purchase made through paypal. I sold this guys some domains on ebay and without contacting me put in a dispute (immediately after I pushed them of course!) with paypal.

So paypal emails me and asks me to respond to this "claim" with no reason as to why the guy has made the claim. So I simply responded saying that the domain names were transfered to his account and I have the registar emails to prove it which I will forward you at your request.

So I wait, about a week later (today) paypal email me saying that the money has been refunded to the buyer and the case is closed!!!! :o

Ok so I am like "WHAT IS GOING ON HERE???"
How do I contact paypal about this? What should I do? The amount was not very big but that is beside the point! I have been robbed, where do I go from here?

 

[Ronald Regging]

Same thing is happening to me by one of the members here, they paid with paypal, I send the authorization code. Then they files a chargeback with paypal which is in the process now. So they will get the money back and finish the transfer, nice little scam. Beware of user KWOK! Do not buy or sell from this user.

Even with the auth codes, you still usually receive an email wherein you either have to authorize the transfer, or you have a certain amount of time to have them cancel the request. I could be wrong, but I'm fairly certain this is how it works.

 

[tonto68]

Paypal has screwed me twice also. I have 100% feedback. Only twice I've have buyers file claims. Both times Paypal gave them full refunds and let them keep the merchandise! Talk about letting someone have their cake and eat it too. They didn't bother to read my side of the story.

One of the items was a remote control 'flying' boat. I gave the buyer his choice of a refund or exchange. He chose exchange. I gave him an exchange and I even covered shipping, which wasn't cheap. Three months later the postman shows up at my door with a package. I knew it was his and so I refused acceptance. Paypal gave him a full refund and he still has the boat!

The other time involved 3 bracelets which someone purchased through paypal. I gave him a big discount for buying 3. A couple of months later he ships one back (again with no email or anything) requesting I give him an exchange. I refused since a couple of months had passed and the bracelet looked worn. He filed a complaint with Paypal. Even after giving my side of the story and making it clear that he still had 2 bracelets, Paypal refunded his money for all 3 bracelets! So in the end he got 2 free bracelets!

Paypal does not care about sellers! As soon as a better option is available I'll be using it!

 

[labrocca]

Paypal has screwed me twice also. I have 100% feedback. Only twice I've have buyers file claims. Both times Paypal gave them full refunds and let them keep the merchandise! Talk about letting someone have their cake and eat it too. They didn't bother to read my side of the story.

One of the items was a remote control 'flying' boat. I gave the buyer his choice of a refund or exchange. He chose exchange. I gave him an exchange and I even covered shipping, which wasn't cheap. Three months later the postman shows up at my door with a package. I knew it was his and so I refused acceptance. Paypal gave him a full refund and he still has the boat!

The other time involved 3 bracelets which someone purchased through paypal. I gave him a big discount for buying 3. A couple of months later he ships one back (again with no email or anything) requesting I give him an exchange. I refused since a couple of months had passed and the bracelet looked worn. He filed a complaint with Paypal. Even after giving my side of the story and making it clear that he still had 2 bracelets, Paypal refunded his money for all 3 bracelets! So in the end he got 2 free bracelets!

Paypal does not care about sellers! As soon as a better option is available I'll be using it!

You are not following paypal policy then. You should be 100% covered as a seller. I have had things like this happen and all I did was send paypal the information they requested such as tracking info. You need to brush up on paypal policy before you sell or buy using it.