status-resolved Not treated fair

[boker]

So, I had lot's of sale threads this year in the marketplace section and from time to time I make some kind of offers, like 'buy one get one free for the next three hours' or 'half price for the next three hours'. Last tuesday I've done one like this and didn't close it, because to my understanding, after the 'three hours' period the price is back as usual. So, after two days an old timer has found my thread and was thinking that he could get some for free, because It was not stated clearly the GMT hour when it has started, so for him the offer is valid for unlimited time. I have checked and there is no rule saying that this is not the right format and the mods never told me that the format should specifically talk about a starting exact time, everybody can think for himself that the starting point is when the thread was created or when it was last time edited. So, after two days and over 24 hours after the thread was last time modified( without any connection to that) this old timer post SOLD (even do the thread was clearly saying that if you want to buy something, you need to ask me for availability). I'm telling him 'sorry, but that offer had ended two days ago, as the thread says' and he ask's Amanda to check it. Amanda decides that he's wrong, but he's not happy with the decision and start complaining, so that Eric has to check it out as well. So now the ruling is changed and he's happy, the ruling saying that I didn't said in the thread when exactly the offer will start, even do you can easily assume that it could not start just in the last 3 hours, because the last edit was over 24 hour before, so it will be impossible for the offer to be valid if the thread was not touched for over 24 hours and the offer was for 'the next three hours'. I have tried to find a rule which will say that I did something wrong but I could not find any also I have checked how the other users are selling for limited time and over 90% of them are not using any starting point for the offer/auction, everybody will know that it will be when the thread has started or at least the last time when it was modified. We are not talking about big amounts, so I could easily give them away for free, but it's about being treated fair, because I'm asked to know a rule that was not a rule before and everybody is using the same format, but just in my case is wrong, because an old timer is complaining. If you check most of the limited time auctions/sales, over 90% of the threads will not have any starting point in time(GMT) because it's easy to assume when the sale has started. Now, I don't care about these two domains, but I do want to be treated fair and not to be asked to respect a rule that was nowhere to be find before and which nobody told me it should be in one way or another, just to make an old timer happy.

 

[boker]

6.1.20. Listings must be closed when creators are done with them, or update them every 14 days with a status update.
The buyer was able to quote the offer in their sold post, which means you did not close the offer in time. (See my suggestions of exact end times being published to avoid this)

Ok, so I should have stayed logged minute by minute to namepros to make sure that I will close it in the next second when the three hours time has passed? Let's take for example a 24 hours auction, it will end exactly after 24 hours, but even is the seller will log in just after 48 hours to close it properly, still you are not allowed to bid anymore, even if the thread it's still open, it's exactly the same thing.

 

[Eric Lyon]

6.1.20. Listings must be closed when creators are done with them, or update them every 14 days with a status update.
The buyer was able to quote the offer in their sold post, which means you did not close the offer in time. (See my suggestions of exact end times being published to avoid this)

Ok, so I should stay logged minute by minute to namepros to make sure that I will close it in the next second when the three hours time has passed? Let's take for example a 24 hours auction, it will end exactly after 24 hours, but even is the seller will log in just after 48 hours to close it properly, still you are not allowed to bid anymore, it's exactly the same thing.

Please review my previous post. You may have been typing when I posted it. (Note: your thread was not an auction thread. Auctions have an additional set of rules that make offer and fixed price do not have)

Thanks

 

[boker]

Unfortunately, there are a lot of things not included in the rules that many may see as common sense or subjective and it isn't until situations like this happen that we have to take another look to see if we need to clarify a bit more so that the majority understands better. It can be difficult sometimes since NamePros has members from all over the world, each one with different common understandings and subjective perceptions.

I can assure you, however, that since there isn't a clear cut rule violation, that this will just be a learning experience for us all to move forward with and learn from. In the future, providing more details and exact end times could help clear up a lot of confusion (E.g. 3 hours from x:xx pm CST, or maybe 3 hours from the last edit time of x:xx am EST, etc.).

Again, I appoligize for the inconvenience and understand your frustration.

Ok, so from what I understand I don't have anything to do with him anymore, we don't need to exchange anything and I will put him on ignore, so that I don't deal with him ever.

 

[Eric Lyon]

Ok, so from what I understand I don't have anything to do with him anymore, we don't need to exchange anything and I will put him on ignore, so that I don't deal with him ever.

At this time

• I will be replying to the direct message you have with the buyer and referencing this thread to them.
  
• I will be waiving any infractions that may have stemmed from the sales agreement due to confusion from all parties involved and lack of clarity in the rules to cover fixed price time constraints in this particular case.
  
• I will make the suggestion for clarity in fixed price and make offer rules to cover special offer end times that have been added to old/pre-existing listings via the edit option.
  
• I will then be closing this thread, since it is more customer support based and has reached a final resolution.

I appreciate your patience and understanding in this matter.

Have a wonderful day.