Netfirms crazy idiots

[beowulf]

I got reged 4 domains under one of thir promo code using paypal. all registration were success full. But, after few days i got refund for all 4 of them. when i check the domains availability today, two of them was claimed by somebody else. this is a terrible loose for me. this idiots would have shown me an error message. insted they cancel after few days and allowed sombody to reg it. terrble. dont trust thire offers. :yell:

 

[vc]

They require account verifications via phone. Even if you are an existing customer!

On the other hand, I was once able to call their billing on a Sunday and refund a domain they auto-renewed for me ~6 weeks prior and transfer it out in 5 minutes.

I really can't hate them after that.

 

[beowulf]

Hai vc,
hmm, but i never get any notifications asking me to make a call or any other verification methods. i am out side us

The last mail i got from them is :

------------------------------------

Dear xxx,

Thank you for choosing Netfirms!

Your order will be finalized once approved by our Billing Department.

The reference ID for your order is 5xx2772. Please keep this ID for future reference.

If you require any further assistance, please contact us at 1-877-399-9909 (within North America) or 1 (416) 661-2100 (International) Monday-Friday 8am-5pm EST or Saturday-Sunday 9am-5pm EST.

Thank you,

Netfirms Billing Team
[email protected]

-------------------------------------

so they have cancelled my order without notice after few days.
it would have been fine if they had send me a cancellation notice. so i could imediatly had regged the domain again.

Notfirms...

 

[m-i-k-e]

They require account verifications via phone. Even if you are an existing customer!

I have about 20 names with them and I've never had to call them.

beowulf: Did you pay with a verified paypal account?

 

[vc]

I know exactly what happened..

They send the confirmation email to your paypal email!!

Dear *,

Thank you for choosing Netfirms!

In order verify your purchase, we require you to contact us directly at 1-877-399-9909 (within North America) or 1 (416) 661-2100 (International) Monday-Friday 8am-5pm EST or Saturday-Sunday 9am-5pm EST.

We apologize for the inconvenience.

Thank you,

Netfirms Billing Team
[email protected]

It sucks. I know. I was angry too when I saw that email NOT in my primary email box a few days later (existing customer as well) and almost lost a few domains too.

 

[beowulf]

I know exactly what happened..

They send the confirmation email to your paypal email!!



It sucks. I know. I was angry too when I saw that email NOT in my primary email box a few days later (existing customer as well) and almost lost a few domains too.

:P that must be the case then.
i use my friends paypal and all mails goto his

Thanks for your clearance :td:

---------- Post added at 05:56 AM ---------- Previous post was at 05:54 AM ----------

I have about 20 names with them and I've never had to call them.

beowulf: Did you pay with a verified paypal account?

hai mike,
yes, i pad using a verified paypal. but if you see my prevous post, then you undestand what really was the problem is

 

[m-i-k-e]

Ya, I read all of your posts. I was asking you if you paid with a verified paypal account because Netfirms requires extra verification depending on your country if you aren't using a verified paypal account. It's a way of reducing fraud.

 

[beowulf]

Ya, I read all of your posts. I was asking you if you paid with a verified paypal account because Netfirms requires extra verification depending on your country if you aren't using a verified paypal account. It's a way of reducing fraud.

Yes mike i undestand.
our county is not supported by paypal.
so we have to use a paypal account belongs to a relative or friend living in an eligable country. may case is same. my friend have provided me his paypal account. but no control over his email account. so i am not getting any emailnotifications send to his email account. if netfirms had send the verification email to the domain registration email, then i would have notified it. any way a weired problem this is

 

[CrazyAboutDomains]

Apparently they have a very strict "confirmation process". Once I lost a domain because I wans't able to scan and send them a copy of my credit card in the required time.

 

[alien51]

From the looks of it, it appears that Netfirms is "more strict" when purchases come from certain countries of their choosing, especially if you use PayPal which many people here have said in the other threads that a lot of fraud takes place on Paypal.

It's almost like the complaint i read from another website forum when people say Adsense is more strict when an applicant is from India.

While i would also be upset if some company is stereotyping me just because i belong to a certain country, i think in these cases the hassle is not affecting everyone, unlike those i've read with registrar 1AND1.

So far i have more than 400 domains with Netfirms now, have transferred out about a hundred or so since last year with no issues.

 

[kriss05]

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