i am dealing with the same problem, i called them and practically fell off my chair when i got a support guy in less than a minute
he told me to email him with the domains and he would email me the EPP codes
i see that my account has been accessed so i hope that's him doing his research to do this
if you want his email send me a pm or try calling them
these guys are just not maintaining their site at all, they have had a .net special on their front page which is now almost a week out of date
i want to get away from these guys and never go back