William V
Established Member
- Impact
- 96
I received an email from NameCheap about some domains that I needed to renew. I logged in, located the domains and requested the auth codes. One of the auth codes didn't arrive, so I contacted support.
The support tech tells me the domain isn't in my account and that she has manually removed it from showing in the account. Since I have hundreds of names, I wasn't sure about the specifics of this particular one. A quick search of my emails and I find the receipt from a year ago where I paid to renew it with NameCheap. Also, no other emails so I didn't transfer it.
The domain is now registered to someone else with a different registrar.
Has anyone else run into this issue with NameCheap?
The support tech tells me the domain isn't in my account and that she has manually removed it from showing in the account. Since I have hundreds of names, I wasn't sure about the specifics of this particular one. A quick search of my emails and I find the receipt from a year ago where I paid to renew it with NameCheap. Also, no other emails so I didn't transfer it.
The domain is now registered to someone else with a different registrar.
Has anyone else run into this issue with NameCheap?