aryindey
Established Member
- Impact
- 912
What happened...
On one of our local web development forums, a friend who is a web developer requested for some .co domains for a project he’s developing for one of his clients. I sent him some of my .co domains and he opted for BeCute.co informing me that his client loves the name.
Upon agreement on price, I asked him to pay me directly without any third party involvement just to avoid any commission fee but he said he want everything to be formal because receipts and invoices will be presented to his client and what have you. So, I imported the lead into DAN to serve as an escrow and he was sent those DAN transaction mails.
Upon him receiving the BUY NOW mail, he called me saying he doesn’t seem to understand the DAN transaction process so well. I told him that it should be as straightforward as possible and if possible for him, he can visit me in my office to put him through.
He came to my office and I put him through the transaction process and he successfully paid with no issues.
After his payment, I was sent an email as expected from @DAN.COM that the payment has been received and that I should provide the auth code which I did.
Few moments later after submitting the auth code, Dan sent me another email which reads:
I then transferred the domain name to DAN’s epik account which was done successfully as shown below:
After few hours that same day, I received an email from DAN’s transfer specialist that the domain name has been transferred to the buyer successfully and that my payout will be processed within one business day or so. I also confirmed from the buyer if he has received his domain and he confirmed receiving the domain.
As the scheduled payout time was approaching, I received a mail from DAN’s Simon that “This payout is currently on hold due to compliance reasons. Our team will get back to you at the beginning of next week.”
N.B: I have received this type of email around 2020 when I sold a certain domain name to a Nigerian. Dan asked me then to provide ID and I should Explain how I knew the buyer which I did and the transaction was later completed.
But in this case, it was totally different. On the Monday of the following week, Dec 27, 2021, 4:35 PM, I received a mail from DAN, which reads:
One Minute later, I received another email stating their proposed reason for cancelling the transaction. The mail reads thus:
The above email of an alleged fraudulent activity stated that they have "refunded all current sales" which is an absolute lie.
Up till the moment of writing this, I have not been paid, nor has my domain been returned to me, neither has the buyer been refunded. No explanation whatsoever on why the transaction was categorized as "fraudulent".
I tried my best to contact DAN's support, but it seems those guys aren't getting the point. One was even saying they never took possession of the domain like wtf.
My questions are as follow,
On one of our local web development forums, a friend who is a web developer requested for some .co domains for a project he’s developing for one of his clients. I sent him some of my .co domains and he opted for BeCute.co informing me that his client loves the name.
Upon agreement on price, I asked him to pay me directly without any third party involvement just to avoid any commission fee but he said he want everything to be formal because receipts and invoices will be presented to his client and what have you. So, I imported the lead into DAN to serve as an escrow and he was sent those DAN transaction mails.
Upon him receiving the BUY NOW mail, he called me saying he doesn’t seem to understand the DAN transaction process so well. I told him that it should be as straightforward as possible and if possible for him, he can visit me in my office to put him through.
He came to my office and I put him through the transaction process and he successfully paid with no issues.
After his payment, I was sent an email as expected from @DAN.COM that the payment has been received and that I should provide the auth code which I did.
Few moments later after submitting the auth code, Dan sent me another email which reads:
The buyer would like to receive the domain at Epik. Could you please push the domain to our Epik account?
Please use the following details: Email address: [email protected]
Thank you!
I then transferred the domain name to DAN’s epik account which was done successfully as shown below:
After few hours that same day, I received an email from DAN’s transfer specialist that the domain name has been transferred to the buyer successfully and that my payout will be processed within one business day or so. I also confirmed from the buyer if he has received his domain and he confirmed receiving the domain.
As the scheduled payout time was approaching, I received a mail from DAN’s Simon that “This payout is currently on hold due to compliance reasons. Our team will get back to you at the beginning of next week.”
N.B: I have received this type of email around 2020 when I sold a certain domain name to a Nigerian. Dan asked me then to provide ID and I should Explain how I knew the buyer which I did and the transaction was later completed.
But in this case, it was totally different. On the Monday of the following week, Dec 27, 2021, 4:35 PM, I received a mail from DAN, which reads:
“ We unfortunately are forced to cancel the transaction for the domain becute.co. Please check your transaction window for more details about the reason”
One Minute later, I received another email stating their proposed reason for cancelling the transaction. The mail reads thus:
Jeffrey - Senior Transfer Specialist has sent you a new message regarding the domain name becute.co.
Dear,
Our fraud detection team, in cooperation with Adyen, has marked your transactions as fraudulent. After conducting additional research, we’ve assigned a high fraud score on your user profile and therefore have terminated your account, canceled and refunded all your current sales with us.
The above email of an alleged fraudulent activity stated that they have "refunded all current sales" which is an absolute lie.
Up till the moment of writing this, I have not been paid, nor has my domain been returned to me, neither has the buyer been refunded. No explanation whatsoever on why the transaction was categorized as "fraudulent".
I tried my best to contact DAN's support, but it seems those guys aren't getting the point. One was even saying they never took possession of the domain like wtf.
My questions are as follow,
- is it because the buyer and seller are from the same country (Nigeria) that made the transaction Fraudulent? (because this is not my first time of successfully selling domains to Nigerians on other platforms like Afternic)
- Why is DAN chat support keep saying since the transaction was cancelled, I never transferred the domain to their account? Which is absolute false. Dan took possession of the domain and transferred it to the buyer before they cancelled the transaction and never returned my domain.
- Since DAN cancelled the transaction after taking possession and transferring the domain name yo the buyer, When will my domain name be returned to me and the buyer refunded?