Moniker - A successfully transferred domain has now vanished from my account.

[mai]

This is frustrating...

I transferred a domain into Moniker successfully, meaning the previous registrar (Register.com) supplied me with an auth code and the domain was unlocked. The auth code worked like a charm on Moniker, and payment went through smoothly. I received a receipt via email, and the domain was listed in my account shortly thereafter. SUCCESS! The screen read.

Until... The domain disappeared from my Moniker account. No, this is not a customer error. It has vanished.

A quick whois search shows the domain still listed with the previous registrar. I called the previous registrar and they said the domain is unlocked and the fault is with Moniker.

I opened a support ticket with Moniker on Friday evening, explaining the situation and referencing the order# I found on my receipt. I received a run-around response Saturday, requesting I provide them with the name of the domain in question (Did they not look up my order#?) I just provided them with that information today, so hopefully they can investigate this further.

I'll let you all know how they respond.

PS. Everyone go to https://support.moniker.com/ .... Do any of those "Popular Questions" links on the right side work for you?

:td:

 

[FX]

What's the dn?

If the Whois is still showing the old registrar info... it's prob still in your old account

transfer usually takes 5 days, unless you call and expedite the transfer.

Plus with all the issues happening at moniker - people are moving out not moving in @ moniker

 

[Name Trader]

I would never use Moniker as my registrar any longer. Way to many problems. In you position, I would just put in another transfer request at another registrar of choice, and transfer any other domains you have at Moniker to that new registrar. Problem solved (and any future problems too).