- Impact
- 1
Hi everyone,
I'm new here, and decided to join because I really think I may have bought into a scam.
I'm new to domain registration and everything, so after a bit of research, I went with registerfly.com
It was okay for the first week or two, but after that, it has me really wondering if this is a big farce.
My site has been down more than 50% of the time, and I have been unable to check my e-mails. Suspiciously, every time I log onto their online support, it seems like I'm dealing with someone who constantly repeats themself and has no idea of what is happening. I constantly receive answers such as
"We are having server problems. We will be back up in 2-3 hours. Check then."
I have had that reply for 5 days now. And nothing.
So, I decided to call their office. After trying several times, I was finally connected to their "manager" who was rude at best. She reminded me of a collection agent or something like that. Very quick, rude and unwilling to offer any advice. Sure enough, after she put me on hold, she came back and said
"We'll be back up in 2-3 hours. We're having technical problems, that is our ETA".
For 5 days now. Over and over.
Here are 2 conversations that I had with their so-called "support" online help- and note, it is the SAME person for both conversations. Notice how "Darrell" has no clue what is happening.
At a certain point, I begin to play dumb and realize that this is no support site- that this is more than likely some kind of scam- a company that offers you service, but provides it 50% of the time so they can save money on their end. The first conversation was the first of the day, and the second one was right after it (Darrell disconnected me) - and notice how he has NO CLUE who I am the second time around (less than a minute later):
RegisterFly Conversations
Date: March 15, 2005, Approx. 6PM
FIRST CONVERSATION
Please wait for a site operator to respond. Chats are handled in the order that they are
received.
You are now chatting with 'Darrell'
Darrell: Welcome to registerfly.com sales support chat, all our operators are busy assisting
other clients, so kindly hold on. We will soon be with you. Thank you.
Rob: hi darrell
Rob: how are you
Darrell: Welcome to Registerfly.com Live Chat Support. How may I assist you ?
Rob: still can't log into my email
Rob: since friday now
Darrell: Domain name please.
Rob: www.thepenmanillustration.com
Darrell: Yes, please check in about 6 hours, and the servers will be up again,.
Darrell: The admin is upgrading the servers right now.
Rob: really?
Rob: why, what's wrong?
Darrell: Some memory trouble untill I know.
Rob: oh, i see. how long have you been having troubles?
Darrell: 12 hours.
Rob: what about prior to that?
Darrell: It was working prior to that.
Darrell: Ok, as soon as the servers are up, contact us, and we will get it working.
Darrell: Is that ok?
Rob: oh. okay- but you told me on friday the same probloems were occuring
Rob: you had server problems on friday
Darrell: Yes, that one was working in about 2-3 hours.
Rob: and what other problems did you experience between friday and today
Darrell: I do not have more details.
Darrell: You can mail on address [email protected] for further details.
Rob: they don't reply.
Rob: you are my only contact.
Darrell: Well then, I have already given you an ETA>
Rob: darrell- i have been given ETAs since friday- and none have worked- what is your policy
to these kinds of situations
Chat session has ended
Date: March 15, 2005, Approx. 6:15PM
SECOND CONVERSATION
Please wait for a site operator to respond. Chats are handled in the order that they are received.
You are now chatting with 'Darrell'
Darrell: Welcome to Registerfly.com Live Chat Support. How may I assist you ?
Rob: hi darrell
Rob: what happened?
Darrell: I got disconnected..
Darrell: SOrry.
Darrell: Give me the details again please.
Rob: oh, okay!
Rob: which details?
Darrell: What was the issue?
Rob: ? we were just talking one minute ago
Rob: remember, my account not being credited?
Darrell: Yes, I recall, but then i had 4-5 issues together, so just brush up..
Darrell: Yes,,,,ssl?
Rob: yes.
Darrell: Check account,I have refunded.
Darrell: Now just re-order.
Rob: re-order which one exactly?
Darrell: The SSL you want..
Rob: oh, ok, sorry, i'm not sure what you mean by ssl.
Darrell: Hmmm, what was the issue actually?
Darrell: give all details again.
Rob: pardon me? didn't you just credit my account?
Darrell: Give me the user ID.
Rob: i'm not sure what my id is, could you help me?
Rob: but you just credited my account, did you not?
Darrell: No, it was an issue mix up.
Darrell: Not you.
Darrell: what were we working on before you disconnected?
Rob: you were supposed to credit my account
Darrell: For what?
Rob: because i have no access to my service
Darrell: Yes, that I cant do.
Darrell: You will have to give the details on address [email protected]
Darrell: they can give you a compensation.
Rob: they will not reply.
Rob: who else can help me?
Darrell: They will, need not worry.
Rob: they do not reply. not for weeks now.
Rob: i have tried.
Rob: do you have a telephone number i can call?
Darrell: (845) 586-5300
Rob: it has been busy since friday, all day long, 24 hours a day
Darrell: Traffic.
Darrell: Is there anything else I can help you with?
Rob: when can i check my services?
Darrell: services?
Darrell: I didnt get that.
Rob: hi, could you tell me what is the status of your company right now? are you in transition?
Rob: well?
Darrell: Yes?
Rob: hi, could you tell me what is the status of your company right now? are you in transition? Rob: well?
Rob: sorry, i cut/pasted that, didnt want to re-type it
Darrell: what is transition?
Rob: you don't know thast word?
Rob: do you know what transition means?
Darrell: No.
Rob: oh, ok. It means are you guys moving
Darrell: moving where.?
Rob: that's what i am asking you. are you moving to another location?
Darrell: No.
Rob: oh, okay. What are you doing with your servers?
Darrell: Upgrade.
Darrell: Done, the servers are already working, sites will get working fine, in a few minutes.
Rob: my website has been up today. my email cannot be checked. it is not working.
Darrell: It will get working in about 30 mins.
Darrell: Check later.
Rob: how long will it be working for?
Darrell: Till your hosting doesnt expire.
Rob: but when will it go down again?
Darrell: after 1 year, for annual maintainance for a few minutes.
Rob: are you updating servers?
Darrell: Yes.
Rob: how long until they are back up ?
Darrell: 1 hour.
Rob: you just said the servers are back up.
Darrell: Propagation takes time.
Rob: what does that mean.
Rob: what does Propagation mean
Darrell: Domain activation phase.
Rob: okay. have you credited my account yet?
Darrell: No.
Rob: when will you do that for me?
Darrell: I cant.
Darrell: Is there anything else I can help you with?
Note the utter stupidity of this person- what do you all make of this?
Notice how he says he credited my account? then goes back on it???? I hadn't ever mentioned crediting my account!! I was playing dumb and he fell for it? I really think I'm finding out this is a fake company.
Is this a scam? Should I play along a while longer and gather evidence?
I'm new here, and decided to join because I really think I may have bought into a scam.
I'm new to domain registration and everything, so after a bit of research, I went with registerfly.com
It was okay for the first week or two, but after that, it has me really wondering if this is a big farce.
My site has been down more than 50% of the time, and I have been unable to check my e-mails. Suspiciously, every time I log onto their online support, it seems like I'm dealing with someone who constantly repeats themself and has no idea of what is happening. I constantly receive answers such as
"We are having server problems. We will be back up in 2-3 hours. Check then."
I have had that reply for 5 days now. And nothing.
So, I decided to call their office. After trying several times, I was finally connected to their "manager" who was rude at best. She reminded me of a collection agent or something like that. Very quick, rude and unwilling to offer any advice. Sure enough, after she put me on hold, she came back and said
"We'll be back up in 2-3 hours. We're having technical problems, that is our ETA".
For 5 days now. Over and over.
Here are 2 conversations that I had with their so-called "support" online help- and note, it is the SAME person for both conversations. Notice how "Darrell" has no clue what is happening.
At a certain point, I begin to play dumb and realize that this is no support site- that this is more than likely some kind of scam- a company that offers you service, but provides it 50% of the time so they can save money on their end. The first conversation was the first of the day, and the second one was right after it (Darrell disconnected me) - and notice how he has NO CLUE who I am the second time around (less than a minute later):
RegisterFly Conversations
Date: March 15, 2005, Approx. 6PM
FIRST CONVERSATION
Please wait for a site operator to respond. Chats are handled in the order that they are
received.
You are now chatting with 'Darrell'
Darrell: Welcome to registerfly.com sales support chat, all our operators are busy assisting
other clients, so kindly hold on. We will soon be with you. Thank you.
Rob: hi darrell
Rob: how are you
Darrell: Welcome to Registerfly.com Live Chat Support. How may I assist you ?
Rob: still can't log into my email
Rob: since friday now
Darrell: Domain name please.
Rob: www.thepenmanillustration.com
Darrell: Yes, please check in about 6 hours, and the servers will be up again,.
Darrell: The admin is upgrading the servers right now.
Rob: really?
Rob: why, what's wrong?
Darrell: Some memory trouble untill I know.
Rob: oh, i see. how long have you been having troubles?
Darrell: 12 hours.
Rob: what about prior to that?
Darrell: It was working prior to that.
Darrell: Ok, as soon as the servers are up, contact us, and we will get it working.
Darrell: Is that ok?
Rob: oh. okay- but you told me on friday the same probloems were occuring
Rob: you had server problems on friday
Darrell: Yes, that one was working in about 2-3 hours.
Rob: and what other problems did you experience between friday and today
Darrell: I do not have more details.
Darrell: You can mail on address [email protected] for further details.
Rob: they don't reply.
Rob: you are my only contact.
Darrell: Well then, I have already given you an ETA>
Rob: darrell- i have been given ETAs since friday- and none have worked- what is your policy
to these kinds of situations
Chat session has ended
Date: March 15, 2005, Approx. 6:15PM
SECOND CONVERSATION
Please wait for a site operator to respond. Chats are handled in the order that they are received.
You are now chatting with 'Darrell'
Darrell: Welcome to Registerfly.com Live Chat Support. How may I assist you ?
Rob: hi darrell
Rob: what happened?
Darrell: I got disconnected..
Darrell: SOrry.
Darrell: Give me the details again please.
Rob: oh, okay!
Rob: which details?
Darrell: What was the issue?
Rob: ? we were just talking one minute ago
Rob: remember, my account not being credited?
Darrell: Yes, I recall, but then i had 4-5 issues together, so just brush up..
Darrell: Yes,,,,ssl?
Rob: yes.
Darrell: Check account,I have refunded.
Darrell: Now just re-order.
Rob: re-order which one exactly?
Darrell: The SSL you want..
Rob: oh, ok, sorry, i'm not sure what you mean by ssl.
Darrell: Hmmm, what was the issue actually?
Darrell: give all details again.
Rob: pardon me? didn't you just credit my account?
Darrell: Give me the user ID.
Rob: i'm not sure what my id is, could you help me?
Rob: but you just credited my account, did you not?
Darrell: No, it was an issue mix up.
Darrell: Not you.
Darrell: what were we working on before you disconnected?
Rob: you were supposed to credit my account
Darrell: For what?
Rob: because i have no access to my service
Darrell: Yes, that I cant do.
Darrell: You will have to give the details on address [email protected]
Darrell: they can give you a compensation.
Rob: they will not reply.
Rob: who else can help me?
Darrell: They will, need not worry.
Rob: they do not reply. not for weeks now.
Rob: i have tried.
Rob: do you have a telephone number i can call?
Darrell: (845) 586-5300
Rob: it has been busy since friday, all day long, 24 hours a day
Darrell: Traffic.
Darrell: Is there anything else I can help you with?
Rob: when can i check my services?
Darrell: services?
Darrell: I didnt get that.
Rob: hi, could you tell me what is the status of your company right now? are you in transition?
Rob: well?
Darrell: Yes?
Rob: hi, could you tell me what is the status of your company right now? are you in transition? Rob: well?
Rob: sorry, i cut/pasted that, didnt want to re-type it
Darrell: what is transition?
Rob: you don't know thast word?
Rob: do you know what transition means?
Darrell: No.
Rob: oh, ok. It means are you guys moving
Darrell: moving where.?
Rob: that's what i am asking you. are you moving to another location?
Darrell: No.
Rob: oh, okay. What are you doing with your servers?
Darrell: Upgrade.
Darrell: Done, the servers are already working, sites will get working fine, in a few minutes.
Rob: my website has been up today. my email cannot be checked. it is not working.
Darrell: It will get working in about 30 mins.
Darrell: Check later.
Rob: how long will it be working for?
Darrell: Till your hosting doesnt expire.
Rob: but when will it go down again?
Darrell: after 1 year, for annual maintainance for a few minutes.
Rob: are you updating servers?
Darrell: Yes.
Rob: how long until they are back up ?
Darrell: 1 hour.
Rob: you just said the servers are back up.
Darrell: Propagation takes time.
Rob: what does that mean.
Rob: what does Propagation mean
Darrell: Domain activation phase.
Rob: okay. have you credited my account yet?
Darrell: No.
Rob: when will you do that for me?
Darrell: I cant.
Darrell: Is there anything else I can help you with?
Note the utter stupidity of this person- what do you all make of this?
Notice how he says he credited my account? then goes back on it???? I hadn't ever mentioned crediting my account!! I was playing dumb and he fell for it? I really think I'm finding out this is a fake company.
Is this a scam? Should I play along a while longer and gather evidence?