Is Namescout.com trying to scam me ?

[diddie]

I need your advice here and i want also want people let know about this registrar Namescout.com. Here's the story:
i bought 7 domains at DNF 2 months ago, 1 was registred at domainsystems and 6 at namescout.com, where i created new account in order to have them transfered to me.
2 weeks ago i try to log at namscout and my access is blocked, here are the email exchange with the support staff:


My first email:
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from Domains Chris N. <[email protected]>
to [email protected],
date Mon, Mar 31, 2008 at 4:32 PM
subject problem with my account
mailed-by gmail.com

hide details Mar 31


Reply


hi,

i cannot login to my account: diXXXX
my email: [email protected]

thx for unlocking it

Chris
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their reply:
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Subject
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problem with my account


Discussion Thread
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Response (David Lewis) - 03/31/2008 05:41 PM
Hello

Thank you for contacting Customer Service.

Our records show that your account has been placed on hold at this time as there was a charge back on your account. If you wish to re-instate the account, you will need to contact our customer service and make arrangements to pay the oustanding balance. Please note that there is also a $50 USD administration fee for all chargebacks.

Our contact information can be found at http://namescout.com/contact.asp

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My 2 replies (as i was pretty pissed off):
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[===> Please enter your reply below this line <===]

What are you talking about, i opened this account recently, i got some domain names registred there that i bought form a domainer, he's username at namescout was XXXXX , can you give me details of what i "owe" you ???
- Hide quoted text -



[===> Please enter your reply above this line <===]

[===> Please enter your reply below this line <===]

Second message: you better give me full details on whats going on, you CLOSED my account where i have DOMAINS registred, i have no more access to them, be sure i will talk about that on the most famous domain name forums like namepros.com , DNF and domainstate.com. Be sure to take well care of this situtation and in order with law. Thank you

Christophe




[===> Please enter your reply above this line <===]
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I had no reply to those emails, i submitted another ticket:

####################################3
i sent you yesterday 2 emails replying to [Incident: 080331-010930] , my account was blocked without any reason, i never received any email from you for any payment, i haven't made any purchase from your company, i just transfered 6 names to a new namescount account i created, i'm waiting for a detailed reply since yesterday

regards

Chris
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To which they replied:

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Discussion Thread
---------------------------------------------------------------
Response (David Lewis) - 04/02/2008 02:34 PM
Hello

Thank you for your reply. I have asked our Accounting department to look up the account and provide a detailed breakdown of the current amount owing on the account. As soon as I have this information, I will send an email with the information that you are looking for.

We apologize for any delay and/or inconvenience.
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They replied 5 days after that:
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Subject
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Amount Owing on Account


Discussion Thread
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Response (David Lewis) - 04/07/2008 09:08 AM
Hello

I apologize for the delay in responding. The Accounting department has looked into the account and has found the following information for you:

The total amount owing is US$590.00 ($540 + charge back fee o $50) for the following domains

flzq.com
qjjp.com
bzaw.com
btzo.com
iixz.com
hhvb.com
qbqp.com
bbxj.com
svvj.com

Please contact our Customer Service to arrange payment of this amount to remove the hold from your account. We may be contacted either by email to [email protected] or by calling 613-768-5140.
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today i replied this:

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******* MY REPLY: ******************************************************************


Hi,

first i want to undesrtand for what are you billing me ? registration ? renewal ? why is it a manual process ? these domains are registred till almost the end of the year, i hope i will get an entire reply form you

second: i own only 6 domains at you, and flzq.com is registred at domainsystems.com , my domains are:

bbxj.com
hhvb.com
iixz.com
qbqp.com
qjjp.com
svvj.com

i bought these domains from a named XXXXX 2 months ago, he transfered them from his account to mine, and now you blocked my account. Can you explain me: did i get scammed by this person or are you trying to scam me ?
I'm posting this on popular forum names, i will provide you the link in my next email. You guys do not look too much professional: one week to give me a reply, you bill me without giving a reason, you block my account for i don't know why. Reply to this email and i will call you it will be easier. Thank you

Christophe N.

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the domain name flzq.com which they are trying to charge me, is registred at domainsystems and i own it and have full acces to it,

i do not own these two for which they want to charge as well:
bzaw.com
btzo.com


any one got problems with them ?
what are they charging for ? did i get scammed by the seller ? (knowing he's an exclusive member at DNF and that the total transaction was for $350)

or are Namescout.com guys trying to scam me by getting these domains for themselves ? because i get a bill without a valid purpose, and it is made by hand (not automatic system like we all use at different registrars)

thanks guys in advance for letting me know what you think

Chris N.

 

[diddie]

I believe so, did you not open the same thread at another forum? If not I apologize and would like to offer my assiatnce now. Please feel free to get in touch with me at [email protected] or by PM and i would be happy to explain the situation in detail and look for solutions.

yes it is me, but got no PM from you there

 

[Dave_Z]

I find it silly how as soon as somebody complains about a registrar everybody jumps on the "THIS REGISTRAR IS A SCAMMER" because that's how company's reputations get ruined.

That's how I initially thought as well. But...I've learned that sort of thing can
happen anyway.

Thanks for confirming what I gathered, Rebel-Man. Good to know I wasn't off
the mark. :D

Good luck to you, diddie.

 

[diddie]

That's how I initially thought as well. But...I've learned that sort of thing can
happen anyway.

Thanks for confirming what I gathered, Rebel-Man. Good to know I wasn't off
the mark. :D

Good luck to you, diddie.

thx, i have confirmation that the person that made the sale was the one that did the chargeback

 

[Dave_Z]

thx, i have confirmation that the person that made the sale was the one that did the chargeback

Just this once, I'll be evil. Would it be possible to do a chargeback on the one
who did the chargeback? 8-X

 

[trsaso]

Scammers found another way to make money too bad.

 

[diddie]

That's how I initially thought as well. But...I've learned that sort of thing can
happen anyway.

Thanks for confirming what I gathered, Rebel-Man. Good to know I wasn't off
the mark. :D

Good luck to you, diddie.

Yes they are innocent they just hold MY domains. I consider it their Responsabilty to manage that problem:
they legally allowed the transfer of the domain

second thing: they try to make me pay and will not sue the person responsible for this, you find it normal ?

so till they do not take responsability for that, i consider them as acting illegaly: these domains are mine and they block them!

 

[Rebel-Man]

Diddie,

The domains were not transferred they were pushed from one account to another. All due diligence was done on the original transaction, the credit card details were verified and the CVV code was requested and authenticated.

Unfortunately some credit cards allow a chargeback to be issued anywhere from 6 months to 1 year after the original purchase. Are you suggesting that registrars lock domains for the first year to prevent registrar transfers and account pushes? This would have been the only way to prevent this particular situation.

I can understand your anger and frustration but I think it is misdirected. Namescout is also a victim here, the domains in question were never paid for and additional penalties have been incurred for the chargeback. Your anger should be directed at the seller, this person has committed fraud against both you and Namescout.

 

[Dave_Z]

Rebel-Man, if you don't mind me asking, how long had it been from the time all
those domain names were last paid up to the time the chargebacks happened?

Diddie, I also understand your frustration on this. But I agree with Rebel-Man it
is rather misdirected because Namescout also lost money on this venture.

You may consider what happened here their responsibility. But it's not going to
help you resolve this issue with the one who seems to have caused it to begin
with, namely the seller.

Have you reported the issue with DotComGod at DNF or its mods?

 

[diddie]

Diddie,

The domains were not transferred they were pushed from one account to another. All due diligence was done on the original transaction, the credit card details were verified and the CVV code was requested and authenticated.

Unfortunately some credit cards allow a chargeback to be issued anywhere from 6 months to 1 year after the original purchase. Are you suggesting that registrars lock domains for the first year to prevent registrar transfers and account pushes? This would have been the only way to prevent this particular situation.

I can understand your anger and frustration but I think it is misdirected. Namescout is also a victim here, the domains in question were never paid for and additional penalties have been incurred for the chargeback. Your anger should be directed at the seller, this person has committed fraud against both you and Namescout.

How are they victims where they keep the domains ? Are they gonna take action against him ? no because no loss for them, this is not Professional and i want that thing clearly written on the internet as feedback,
i had no time yet, but i'll blog about it soon

Rebel-Man, if you don't mind me asking, how long had it been from the time all
those domain names were last paid up to the time the chargebacks happened?

Diddie, I also understand your frustration on this. But I agree with Rebel-Man it
is rather misdirected because Namescout also lost money on this venture.

You may consider what happened here their responsibility. But it's not going to
help you resolve this issue with the one who seems to have caused it to begin
with, namely the seller.

Have you reported the issue with DotComGod at DNF or its mods?

The seller isn't replying, what can i do ?

Yes, i just did it, thank you

 

[Rebel-Man]

Dave in this particular case the domains were purchased December 2nd and the notice of the chargeback was received February 28th. All attempts to contact the party and resolve the issue have failed.

Rebel-Man, if you don't mind me asking, how long had it been from the time all
those domain names were last paid up to the time the chargebacks happened?

Diddie, I also understand your frustration on this. But I agree with Rebel-Man it
is rather misdirected because Namescout also lost money on this venture.

You may consider what happened here their responsibility. But it's not going to
help you resolve this issue with the one who seems to have caused it to begin
with, namely the seller.

Have you reported the issue with DotComGod at DNF or its mods?

 

[diddie]

################################################## ######
I work in Video production industry, and i am in the process of making a video how i was scammed, and this video will show (without purpose but it's a part of what happened to me so i can do nothing but tell) how easily scammers can act, earn money and remain unpunished and don't have to worry about any legal pursuits (since Pool doesn't loose money, so don't go after the scammer).
This video will be uploaded to Youtube, Dailymotion and all major tube sites, i will create articles on few blogs to tell MY story, and social bookmark them, to be sure it will well spread on the internet to prevent people being scammed.
I repeat this video will only show how i was scammed for $300, how easily the scammer gets out of it with his money with no harm, and how Namescout/Pool is trying to get money from a scammed person to still make a profit.
If some bad people see a scheme or a process to repeat seeing this video, it won't be my fault, i'm gonna only explain what happened to me and how bad was Namescout/Pool reply to that situation.
If Namescout/Pool wants to offer me a good deal to sort out that situation please.. my email is: digito6 [at] gmail.com

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[rasman]

We all need to be part of the solution

Diddie, I will PM you as well to discuss options but I would suggest that all of us need to be part of wiping out scammers. Pool.com DOES go after fraudsters, to the full extent of the law. I can't give you details but I assure you we have legal proceedings right now that target specific fraudsters and their activity. We ARE doing everything we can do help eliminate the problem.

I would suggest that everyone has a role to play. If you have been scammed and lost money... get it back! You have just as much right and resources to charge back your transaction with the fraudster, so do it! As long as they can leave the table with money in their pocket they will continue to perpetrate these crimes. The more we collectively make it difficult for them by demanding simple verification, the less likely they will be successful.

 

[diddie]

Diddie, I will PM you as well to discuss options but I would suggest that all of us need to be part of wiping out scammers. Pool.com DOES go after fraudsters, to the full extent of the law. I can't give you details but I assure you we have legal proceedings right now that target specific fraudsters and their activity. We ARE doing everything we can do help eliminate the problem.

I would suggest that everyone has a role to play. If you have been scammed and lost money... get it back! You have just as much right and resources to charge back your transaction with the fraudster, so do it! As long as they can leave the table with money in their pocket they will continue to perpetrate these crimes. The more we collectively make it difficult for them by demanding simple verification, the less likely they will be successful.

I'm glad this information arrived to you, thanks, i'm waiting your PM.

 

[rasman]

PM sent

Diddie, I sent a note to your personal email to get the connection started.