I Hate PayPal!!!

[gamex]

I sell auction software for $7. Since it is simply a PHP script, I email the files upon receipt of the payment. Well recently, I have had two buyer complaints. One of them was from a person on AOL who claimed I never sent him the script. Well I sent it to him on my AOL account I checked the status of the email and it was read, and so was my followup email that I sent him, but he never responded and never dropped the case. Unfortunately there was no way to provide proof to paypal, so I had to burn the files to a disk and ship the CD for $5.25 so I could provide a tracking number. I ended up winning but I only make $1.75 on the sale. Then recently. someone purchased the auction from me and then called their credit card company saying the purchase was un-authorized. Paypal gets involved and it takes paypal a month to resolve the case in the Buyers favor, so now I had to refund the $7 as well as pay a $10 fee.

Also, PayPal was charged a settlement fee. As a result we debited your PayPal account to pay for this fee.

This is unbelieveable. I know its not a lot of money, its just the concept that pisses me off. Everyone try and stay away from Paypal if you can. If you need it, don't leave money in your account. They like to freeze accounts.

I guess I have a question... is there any way for me to prove that I sent the script via email or will I have to ship the item every time someone files a complaint against me???

 

[Peter]

yes true but how many people would use them if they constantly got fees taken from their account every time someone does a chargeback

also if a company receives too many chargebacks they can be excluded by the credit card company (although I should imagine paypal have a higher threshold than most companies)

 

[gamex]

yes true but how many people would use them if they constantly got fees taken from their account every time someone does a chargeback

also if a company receives too many chargebacks they can be excluded by the credit card company (although I should imagine paypal have a higher threshold than most companies)

True... I will still probably use them. Its probably the easiest thing for customers to use especially when they are only paying $7. However, I have to say that compared to the large number of sales, the complaints arent frequent. I was just upset that they took the fee from me when I really have no control over who uses the credit card and what not. I didnt think it was my fault, but I guess that is just one of the risks of a business.

Joe

 

[zaros64]

thats not fair is it..
its crazy...
was the $10 really nessercary?

 

[gamex]

I guess, here is the whole email

After careful consideration of the information provided by you and the
buyer regarding the transaction detailed below, we are informing you that
we are unable to successfully dispute this chargeback with the buyer's
credit card issuer.

Since the credit card issuer granted the chargeback to the buyer, we have
debited $7.00 USD from your PayPal account in order to reimburse the buyer.

Also, PayPal was charged a settlement fee. As a result we debited your
PayPal account to pay for this fee. This action was taken in accordance
with the terms of the PayPal User Agreement.

Please review the transaction information below and other details about
this case.

-------------------------------
Details of Disputed Transaction
-------------------------------
Buyer's Name: *************
Buyer's Email: ***********
Transaction Date: Feb 19, 2005
Transaction ID: ********
Transaction Amount: $7.00 USD
Case #: ************

---------------
What to Do Next
---------------
This case is now closed. No additional steps are required by you.

-------------------------
Other Details
-------------------------
This transaction was reversed for the following reasons(s):

- We did not receive verifiable tracking information.

For further assistance, please log in to your PayPal account and click the
Help link located in the top right corner of any page, or email our
Chargeback Department at the email address below. Be sure to include your
case ID number in the subject of the email.

Thank you for your patience and cooperation in helping us with this matter.
We appreciate your business and regret that you experienced a chargeback.


Sincerely,

PayPal
Chargeback Department

They sent me a survey about the recent dispute so I told them my ideas and what I thought about it . Not like it will do anything though..

 

[Peter]

gamex you never know

a few years ago I had a standing order set up with a company but I cancelled the service they provided the next year they took it again. I contacted the bankl and kept getting told they would refund it (they were under the impression it was a direct debit which in the UK has different agreements).

After a couple of months I was finally told the bank could not refund so I went back to the company and they only refunded half of the money. A few weeks later I received a survey from the bank (not related to my problem just a general survey) I made it quite clear I was unhappy with what happened and told them the full story a couple of days later I had a cheque on my doorstep for the difference in what I got refunded and what I was charged.

 

[gamex]

yea, hopefully other people have mentioned the same ideas so maybe they will do something about it. I just know they really dont respond to customer support questions quickly so I doubt they will pay attention to some survery.