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Located in Domain Registrar Reviews, started by Dotdnn, Feb 13, 2019

Replies:
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579

  1. Dotdnn

    Dotdnn Established Member

    Posts:
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    Hi,

    I have a .com domain which is registered through a reseller firm called reseller.world
    The domain on a whois shows joker.com as the main registrar
    I have contacted joker.com and they have told me to contact reseller.world
    Reseller.world will not respond to any of my emails, they are ignoring me.
    I have gone back to joker.com and they are also ignoring my emails.

    What do I do? My website and email are down and I am losing business as a result.

    I have never been in this situation before

    Domain Name: ********.com
    Registry Domain ID: ********_DOMAIN_COM-VRSN
    Registrar WHOIS Server: whois.joker.com
    Registrar URL: https://joker.com
    Updated Date: 2018-12-06T15:56:40Z
    Creation Date: 2018-05-28T17:20:51Z
    Registrar Registration Expiration Date: 2019-05-28T17:20:51Z
    Registrar: CSL Computer Service Langenbach GmbH d/b/a joker.com
    Registrar IANA ID: 113
    Registrar Abuse Contact Email: [email protected]
    Registrar Abuse Contact Phone: +49.21186767447
    Reseller: Reseller.World
    Reseller: Joker/Reseller.World
    Reseller: www.Reseller.World
    Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
    Registrant Organization: GreenHost
    Registrant State/Province: Copenhagen
    Registrant Country: DK
    Registrant Email: https://csl-registrar.com/contact/********/owner
    Admin Email: https://csl-registrar.com/contact/********/admin
    Tech Email: https://csl-registrar.com/contact/********/tech
    Name Server: ns2.globalclimax.com
    Name Server: ns1.globalclimax.com

    Many thanks
     
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  2. NYJimbo

    NYJimbo Domain Re-Animator VIP

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    Have you determined what is the reason it is down ? Server, dns, etc ?

    What do you see if you go to the site with a browser ?
     
  3. Dotdnn

    Dotdnn Established Member

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    This is irrelevant, it's the issue of trying to speak to the domain registrar which is the problem, I don't care for the website or email at this precise moment, as I can't resolve it until I have access to the domain account.

    Anybody else got any serious suggestions?
     
  4. NickB

    NickB Aka MrAcidic VIP Gold Account

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    call them tomorrow if they are ignoring your emails.......trying to get support via email is a pain in the ars* most of the time.
     
  5. Jurgen Wolf

    Jurgen Wolf Top Contributor VIP ★★★★★★★★★★

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    Create your account at Joker.
    Confirm your identity and ask Joker team to move your domain directly into Joker account.
     
  6. Internet.Domains

    Internet.Domains Top Contributor VIP

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    Don't register names at a reseller and expect the same service as going directly to the source. Delays and the run around is common when dealing with a reseller.
     

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