Epik Escrow

Help - Domain sold, user won't update contact.

Labeled as advice in General Domain Discussion started by mr-x, Jun 5, 2018.

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  1. mr-x

    mr-x Acme Domains Gold Account VIP ★★★★★★★★★★

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    Any advice on how to force a buyer to change the domain registrant information?

    Domain was purchased, then transferred to Goaddy.com.
     
    Last edited: Jun 5, 2018
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  2. golan

    golan GolanMedia.com Gold Account VIP

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    No advice, sorry. But i'm still getting emails from GD about domains i've sold years ago, the contact info is still mine.
     
  3. wayne wooldridge

    wayne wooldridge Interception VIP

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    Same here. I still get emails about my first domain that i sold years ago.

    I have some domains that sold and nameservers were never changed so still getting hits on my parking accounts.

    Go figure.

    When you do transfer/push, you should be able to select an option regarding whether or not to update registrant info. It seems the default setting is to keep original info intact.
     
    Last edited: Jun 5, 2018
  4. mr-x

    mr-x Acme Domains Gold Account VIP ★★★★★★★★★★

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    Yeah I have a few of those too but I don't mind those so much :)
     
  5. stub

    stub Top Member PRO VIP ★★★★★★★★★★

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    Whenever I have contacted GoDaddy about this. They say report the whois to GoDaddy. I think I found this difficult or confusing to do. but at least 1 of my 5 domains got updated. But I don't know how you know who the registrant is in these times of GDRP :)
     
    Last edited: Jun 6, 2018
  6. DanSanchez

    DanSanchez Top Member VIP

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    Godaddy notoriously does this to all incoming transfers, I believe it is done intentionally to increase their rate of expired domain auctions.The expiration notices don't go to the account emails, but to the registered addresses on WHOIS records. So all those notices you're getting are notices not being sent to the rightful owners.

    We have a responsibility to steer people away from the predatory practices of Godaddy, I don't ask people to transfer domains anymore, I simply offer them a push for "instant/free transfer" inside the existing registrar (Namebright or Namesilo.) Then urge them to exit Godaddy at all costs, showing them horror stories and sharing my own experiences with them. Most of them do exit and enjoy savings on top of peace of mind their domains aren't being stolen by Godaddy. End-users spend a boat load of capital on their domain assets, we have a fiduciary responsibility to their success and business continuation.
     
  7. mr-x

    mr-x Acme Domains Gold Account VIP ★★★★★★★★★★

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    I don't buy the GoDaddy conspiracy theory. Domain renewals are based on account information / saved credit card, not whois records.

    GoDaddy is so invested in renewals, they will call you at home / work / where ever. They create friction through out the process to make people login to their accounts so they can up-sell.
     
    Last edited: Jun 6, 2018
  8. DanSanchez

    DanSanchez Top Member VIP

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    Sure, I'm simply sharing my experience with Godaddy. There are countless examples of this "conspiracy" theory, you're welcome to ignore them. But if you care about your customers post-sale, you will at least advise them to avoid godaddy so they are not to be subjected to endless upsales and friction for the profit of a company that could care less about you.

    To answer your original question, you can't force anyone to change their whois record. If you report it as inaccurate via ICANN you will receive a request to verify the information yourself (given you are the registered contact), failing to do so will result in the domain being suspended from the buyers account.
     
  9. mr-x

    mr-x Acme Domains Gold Account VIP ★★★★★★★★★★

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    As for ICANN, from what I can tell, they require proof of a non-working email, postal address. Since the contact information is mine, the email and address is technically valid and won't bounce.

    It's not my place to tell people which company to use. Just pay me my money and change the email !!
     
  10. DomainsMaven

    DomainsMaven Established Member

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    Not a big fan of Godaddy. I usually try to move my domains away before expiration. These guys are too greedy and shady.
     
  11. anantj

    anantj Top Member VIP

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    A lot of users (happened with a seller recently) don't understand that changing contact info locks the domain. If the buyer wants to either transfer or push the domain after purchase, if the contact-info was changed prior to the push/transfer (of in the case of GD, along with it), the domain might get locked which means you're potentially sitting on a dead-weight for 2 months!
     
    Last edited: Jun 6, 2018
  12. wayne wooldridge

    wayne wooldridge Interception VIP

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    Interesting. I did not realise this.
     
  13. amit chowdhury

    amit chowdhury Established Member

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    Within same registrar, there is no restriction in transfers but for different registrar, lock in is 2 months
     
  14. anantj

    anantj Top Member VIP

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    There is... GD has a restriction of 5 days. Other registrars have other policies. Some do not have restrictions too. And besides, if you plan to resell the domains, the buyer might not be accommodating of a push and might want to only transfer out!
     
  15. golan

    golan GolanMedia.com Gold Account VIP

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    You might start to mind. Imagine a situation when the new owner uses the domain having your contacts for site about pedo/bombs/etc. etc.?? Of course you can show the docs to the feds, but i'd rather not face such situations at all.

    Absolutely! Every time a buyer tells me about GD/NetSol/1&1 etc., i always try to educate them. I consider it a part of my seller service.
     
  16. stub

    stub Top Member PRO VIP ★★★★★★★★★★

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    Most buyers are blind to our GoDaddy sob stories. They want their domains at GoDaddy. Come hell or high water. I think you're wasting valuable energy trying to educate mugs. IMHO.

    All I do is remind them that GoDaddy retains my whois details when they want to transfer the domain to GoDaddy, and they should check the domain in their GoDaddy Account and make sure they change my details to theirs. Else they don't legally own the domain.
     
    Last edited: Jun 6, 2018

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