- Impact
- 30,438
These days I've finally decided to try out Epik, having domains about anywhere else.
Registered about 40 domains in 2 days, but now I am REALLY disapointed. Side note the context is drop catching and using their API for regging expired domains.
First off, as a note, I was not able to contact support at all. It's like trying to reach a black hole. All calls never reached a rep. I can see they also don't reply to emails. Tried calling many times - it's impossible. You just wait for 2 minutes then the call hangs up on you. No I won't leave a message, sorry; the whole experience makes me suspect nobody will ever call me back. The site is also made BTW so you don't actually find how to contact them, apart from calling the numbers nobody replies to.
Side note if I could call support, OR find any kind of documentation answering my problems listed here, this post would not have existed. But I'm left to my own devices with this. Hence this post.
First day, 2 domains didn't go through. Yeah, perhaps someone else was quicker, that's alright, I understand. But the funds were taken from the account. I mean, what? The inability to register the domains should automatically cancel the transactions, Paypal supports that. And they know instantly they couldn't reg the domain.
I can't really watch if each transaction is matched by a correct domain registration. Have better things to do. Any other registrar automatically sees such errors and reverts the transactions without me having to manually point each to them.
Mailed their support, received note somethone actually received it, and later that day the funds went into account credit. No email replies regarding problem solved, no warning that they actually did this. You have to discover on your own that actually something went into credit. Fortunately I took a look at it.
The worst thing by far is the API.
As a domain investor, I watch for expired domains and I use registrar API to quickly snatch what I need.
Unfortunately, that is not possible with Epik. Their API will not register any freshly dropped domain, although the manual bulk register interface allows for it. This is because, as I can see, the domains ARE NOT AVAILABLE IN REALTIME VIA THE API. While at the same time any other registrar I'm using shows them as available so you can register now. I could register 0 domains via their API. ( Edit: manual regs work though, but not freshly expired ones).
I have given up trying registration after a few minutes so then I'm doing manual regs via the bulk manual search. This meant for me, pointless work for hours at something that any other registrar API offers. Even GD is quicker than this and a more or less functional thing by comparison.
I suspect they only offer CACHED registrations via the API. Yeh, you can definitely register the same domain next day... if it's a crappy one therefore still left available. Sorry - but for a domain investor, 30-60 seconds later anything still worth picking (and not sniped by DropCatch/SnapNames) is looong gone.
Furthermore, you are limited to 10 domains max per API call. (edit: when searching for available domains, cause for registration it's obviously individual).
I mean, seriously? I often monitor up to 60 domains per day, this will likely go soon to hundreds (as I'm currently expanding), so what can any serious investor do with a 10 domains limit?? They know I'm that kind of user cause I've told them on signup. Okay, so be it - disabled search completely and broken the list in batches of 10 or less and tried even that as direct reg attempt. No luck. It won't reg anything. Even if it's just 1 domain call via the API. Minutes later, the domain is still not available. And yeah, it is available via any other registar's API already... sometimes for minutes already... (watched that unfold) but not on Epik.
I'm sorry but this is NOT how the swiss bank of domains should perform.
I'm not sure right now exactly who will actually use this API, who is this for? Us domain investors, certainly not - given the situation.
I hope that Epik takes this post as it should and as intended (as positive criticism from a domainer), and fix their service.
Registered about 40 domains in 2 days, but now I am REALLY disapointed. Side note the context is drop catching and using their API for regging expired domains.
First off, as a note, I was not able to contact support at all. It's like trying to reach a black hole. All calls never reached a rep. I can see they also don't reply to emails. Tried calling many times - it's impossible. You just wait for 2 minutes then the call hangs up on you. No I won't leave a message, sorry; the whole experience makes me suspect nobody will ever call me back. The site is also made BTW so you don't actually find how to contact them, apart from calling the numbers nobody replies to.
Side note if I could call support, OR find any kind of documentation answering my problems listed here, this post would not have existed. But I'm left to my own devices with this. Hence this post.
First day, 2 domains didn't go through. Yeah, perhaps someone else was quicker, that's alright, I understand. But the funds were taken from the account. I mean, what? The inability to register the domains should automatically cancel the transactions, Paypal supports that. And they know instantly they couldn't reg the domain.
I can't really watch if each transaction is matched by a correct domain registration. Have better things to do. Any other registrar automatically sees such errors and reverts the transactions without me having to manually point each to them.
Mailed their support, received note somethone actually received it, and later that day the funds went into account credit. No email replies regarding problem solved, no warning that they actually did this. You have to discover on your own that actually something went into credit. Fortunately I took a look at it.
The worst thing by far is the API.
As a domain investor, I watch for expired domains and I use registrar API to quickly snatch what I need.
Unfortunately, that is not possible with Epik. Their API will not register any freshly dropped domain, although the manual bulk register interface allows for it. This is because, as I can see, the domains ARE NOT AVAILABLE IN REALTIME VIA THE API. While at the same time any other registrar I'm using shows them as available so you can register now. I could register 0 domains via their API. ( Edit: manual regs work though, but not freshly expired ones).
I have given up trying registration after a few minutes so then I'm doing manual regs via the bulk manual search. This meant for me, pointless work for hours at something that any other registrar API offers. Even GD is quicker than this and a more or less functional thing by comparison.
I suspect they only offer CACHED registrations via the API. Yeh, you can definitely register the same domain next day... if it's a crappy one therefore still left available. Sorry - but for a domain investor, 30-60 seconds later anything still worth picking (and not sniped by DropCatch/SnapNames) is looong gone.
Furthermore, you are limited to 10 domains max per API call. (edit: when searching for available domains, cause for registration it's obviously individual).
I mean, seriously? I often monitor up to 60 domains per day, this will likely go soon to hundreds (as I'm currently expanding), so what can any serious investor do with a 10 domains limit?? They know I'm that kind of user cause I've told them on signup. Okay, so be it - disabled search completely and broken the list in batches of 10 or less and tried even that as direct reg attempt. No luck. It won't reg anything. Even if it's just 1 domain call via the API. Minutes later, the domain is still not available. And yeah, it is available via any other registar's API already... sometimes for minutes already... (watched that unfold) but not on Epik.
I'm sorry but this is NOT how the swiss bank of domains should perform.
I'm not sure right now exactly who will actually use this API, who is this for? Us domain investors, certainly not - given the situation.
I hope that Epik takes this post as it should and as intended (as positive criticism from a domainer), and fix their service.
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