I finally got a reply after 8 days. Maybe its because I contacted them on Facebook yesterday with my support ticket number.
Seamingly only transfers in are $10. Renewals are $49.95 for me. This is so ridiculous.
Now I will transfer out to GoDaddy which will cost me around $7.50 and if I ever sell the domain on Namejet in the future, I will have to transfer again to Enom for $10.
I understand that businesses with only one domain probably pay that $50 without knowing better but do they really think domainers with hundreds/thousands of domains will ever pay that price.