Dynadot – Account Stuck in PIN Reset Loop

[a v i x]

I have been a Dynadot customer for a long time. Usually I never had any serious issues and rarely even needed to contact support.

At the moment, the problem is that their security system appears to have changed, and my old security PIN no longer works. The answer to my secret question is also no longer being accepted, which eventually leads to my account being locked.

After that, they asked to verify my ID. However, even after verification, my request is denied and they do not reset the secret question. Instead, they ask me to enter it again, and the whole cycle repeats:

Wrong PIN → wrong secret answer → account lock → identity verification → and then everything starts over again.

Has anyone experienced a similar problem?
I would appreciate any advice on how this situation can be resolved.

 

[Jannes]

PIN is by default your birthdate (MMDD format), if that helps anymore in your situation.

There have been similar cases reported in the official thread, e.g.
https://www.namepros.com/threads/dynadot-official-thread.1189088/page-56#post-9066652

 

[a v i x]

PIN is by default your birthdate (MMDD format), if that helps anymore in your situation.

There have been similar cases reported in the official thread, e.g.
[Link hidden]

Thanks, I know about that, but it still doesn't work for me (It worked before).

To reset my PIN, I need to answer a security question, but my answer is always rejected. And my request to reset the secret question is always ignored.

I suspect they have a mole working to sabotage them.

 

[a v i x]

It appears the issue was server/cache related on Dynadot’s side. After asking in chat to forward the problem to the technical department, my old PIN suddenly started working again.

Unfortunately, customer support repeatedly ignored my requests and kept sending me through the same ID verification cycle instead of providing proper assistance.

I suspect the publicity on this forum may have also played a role.

Hopefully this information helps anyone experiencing a similar problem.