Dropcatch (Namebright) Issue [resolved]

[duongt]

Hello everybody,
I can not speak English, I have used Google translate to say this to everyone. Let me apologize if you do not understand what I'm saying.
I backorder JavPlay.com in Dropcatch.com,
Today I received a mail from them notice:"We Missed These:
JavPlay.com"

And in my account:

BUT

You can also know who has registered: https://who.is/whois/javplay.com

Dropcatch not prestige?
I need an explanation from Dropcatch/Namebright. And it openly here.

 

[Keith]

That's not the first time they have done that. Email support and show them your backorder!

 

[duongt]

This is just a misunderstanding. Dropcatch.com solved for me.
Thank