Allysin
Established Member
- Impact
- 63
I requested to transfer INTO Doteasy 9 .biz domains. I've put them into the Doteasy Shopping cart, paid and checked out. I got a confirmation Email shortly after:
A Summary of Your Doteasy Order
Hi Allysin,
Thanks for your recent order at Doteasy! Here is a summary of your order for your records....
Today, I received another Email:
Hello Allysin,
We received your application to transfer 9 domains to Doteasy.com. To take advantage of the promotional rate, the domain transfer will require minimum 2 years registration (first year at promo rate plus additional year at the regular rate) per domain. To help simplify payment, we will group all 9 domains, each in 2-year term, into one total payment of US$211.50.
Please confirm in writing by copy-and-pasting the following within the lines below and provide the required information for order confirmation and payment authorization:
_____________________
<copy-and-paste>
By replying this email, I confirm and authorize Doteasy.com to process the non-refundable payment in the amount of US$211.50 to register/transfer the following domain names for 2-Years each (first year at the promo rate plus additional year at the regular rate):
domain1.biz
domain2.biz
domain3.biz
domain4.biz
domain5.biz
domain6.biz
domain7.biz
domain8.biz
domain9.biz
Payment is to be charged on the following credit card:
Card Type: VISA [ ] MasterCard [ ] American Express Card [ ]
**AMEX cards will be processed in CAD funds at an exchange rate of: US$1 = CAD$1.42**
Card Number:
Expiry Date: _______ /_______
Security code: _______
Credit Card Holder Name:
Card Holder Billing Address:
Card Holder Billing Phone #:
Date:
_____________________
We look forward to your reply. To reply, please click the "Reply Link" which is provided with this case ticket (not the standard reply function of your emailing program as we will not get replies sent that way).
On a side note, we had tried calling you at the number on file but it does not go through. May you please confirm with us the correct phone number?
Thank you.
Regards,
Edwin
Doteasy Customer Service
"Join the hosting revolution!"
Customer Support: 604-434-4307 (6 am to 6 pm PT, Mon-Fri)
Visit our support center and our YouTube channel for useful tips and tutorials.
https://www.doteasy.com/support/
https://www.youtube.com/doteasyhosting
Earn rewards by referring your friends to Doteasy!
Details here: https://www.doteasy.com/rewards/
Here is my problem with this:
1. There was NO mention of any of this whatsoever ANYWHERE on the Doteasy website.
2. I didn't have to do that when I transferred the only other domain I have with Doteasy into there previously.
3. Surely in 2023, it would not be a problem to make their website actually explain this to customer when/before ordering and NOT let the customer proceed in the first place UNLESS they would select the 2 years.
I feel this is highly unusual and a REAL SCAM! Please advise how to proceed (I do not want to purchase 2 years for those domains at this time). Is it possible to report Doteasy to ICANN for this?
A Summary of Your Doteasy Order
Hi Allysin,
Thanks for your recent order at Doteasy! Here is a summary of your order for your records....
Today, I received another Email:
Hello Allysin,
We received your application to transfer 9 domains to Doteasy.com. To take advantage of the promotional rate, the domain transfer will require minimum 2 years registration (first year at promo rate plus additional year at the regular rate) per domain. To help simplify payment, we will group all 9 domains, each in 2-year term, into one total payment of US$211.50.
Please confirm in writing by copy-and-pasting the following within the lines below and provide the required information for order confirmation and payment authorization:
_____________________
<copy-and-paste>
By replying this email, I confirm and authorize Doteasy.com to process the non-refundable payment in the amount of US$211.50 to register/transfer the following domain names for 2-Years each (first year at the promo rate plus additional year at the regular rate):
domain1.biz
domain2.biz
domain3.biz
domain4.biz
domain5.biz
domain6.biz
domain7.biz
domain8.biz
domain9.biz
Payment is to be charged on the following credit card:
Card Type: VISA [ ] MasterCard [ ] American Express Card [ ]
**AMEX cards will be processed in CAD funds at an exchange rate of: US$1 = CAD$1.42**
Card Number:
Expiry Date: _______ /_______
Security code: _______
Credit Card Holder Name:
Card Holder Billing Address:
Card Holder Billing Phone #:
Date:
_____________________
We look forward to your reply. To reply, please click the "Reply Link" which is provided with this case ticket (not the standard reply function of your emailing program as we will not get replies sent that way).
On a side note, we had tried calling you at the number on file but it does not go through. May you please confirm with us the correct phone number?
Thank you.
Regards,
Edwin
Doteasy Customer Service
"Join the hosting revolution!"
Customer Support: 604-434-4307 (6 am to 6 pm PT, Mon-Fri)
Visit our support center and our YouTube channel for useful tips and tutorials.
https://www.doteasy.com/support/
https://www.youtube.com/doteasyhosting
Earn rewards by referring your friends to Doteasy!
Details here: https://www.doteasy.com/rewards/
Here is my problem with this:
1. There was NO mention of any of this whatsoever ANYWHERE on the Doteasy website.
2. I didn't have to do that when I transferred the only other domain I have with Doteasy into there previously.
3. Surely in 2023, it would not be a problem to make their website actually explain this to customer when/before ordering and NOT let the customer proceed in the first place UNLESS they would select the 2 years.
I feel this is highly unusual and a REAL SCAM! Please advise how to proceed (I do not want to purchase 2 years for those domains at this time). Is it possible to report Doteasy to ICANN for this?
