Don't understand the hassle

[Web Master]

I have registered about 260 domains, with a number of domain registrars, including 1&1.

From my experiences, all big domain registrars have positive merits and have negative shortcomings, as no one is perfect, but I have not had any problems with all my domain registrars, through years---following their TOS, rules, as what a domain customer should.

Among my registrars, I have not had any problem with 1&1 where I have about 90 domains there for more than 4 years. I'm not saying it's perfect or the best. What I am saying is my chosen domain registrars are good and almost similar to me. I really don't understand the hassle over 1&1.

 

[TheBulldog]

They're big and cocky. People naturally hate that.

 

[HBK216]

The issue is with some who have had their issues with the company. Honestly any company good or bad will have its share of bad reports. The problem is some are so obsessed with hating 1&1 (probably justified for their own specific experience) that they can't accept people who have not had issues with them.

However with saying that, 1&1 does have its drawbacks. The control panel imho is sub par compared to other registrars out there. They also get a negative for charging for pushes to another 1&1 account. I'm sorry but that practice is totally unacceptable consider many others do not do this.

I also feel their cancellation process is somewhat annoying as well. I don't see a legitimate reason to not do it like most other registrars. They were 1000% times worse in the past. I'll even throw in that you should be watchful when it comes to billing. They are pretty slick about it & take way too long to process transactions.

In ending I will say this. If you are looking to sell domains whether to other resellers or end users, I would suggest having your names elsewhere. Many people will avoid buying names there as they don't want to be bothered. While I've never had problems with buyers getting their names from there, it is just easier to have them elsewhere.

I'd suggest Moniker over 1&1 any day at this point & time. I'm slowly canceling or transferring all of my names from 1&1 to Moniker.

 

[vinodkv]

that something personal, when a person have worries, registrars may be didnt supported the domain owners honestly... thats the problem...

 

[cache]

it is OK with 1and1 if you don't move them. If you move then, you will find all
the problems.

I have registered about 260 domains, with a number of domain registrars, including 1&1.

From my experiences, all big domain registrars have positive merits and have negative shortcomings, as no one is perfect, but I have not had any problems with all my domain registrars, through years---following their TOS, rules, as what a domain customer should.

Among my registrars, I have not had any problem with 1&1 where I have about 90 domains there for more than 4 years. I'm not saying it's perfect or the best. What I am saying is my chosen domain registrars are good and almost similar to me. I really don't understand the hassle over 1&1.

 

[HBK216]

it is OK with 1and1 if you don't move them. If you move then, you will find all
the problems.

If done correctly moving names is not impossible. It can be done without anything bad happening.

Not everything is doom & gloom.

 

[floatingworld]

I challenge anybody with a domain name registered at 1+1 to cancel a name within the last week of registration and avoid the renewal fee.
I challenge anybody with a domain name at 1+1 to push a domain name to another account holder without getting charged for it.
1+1: a rubbish company for domainers.

 

[movingconcierge]

To add to FW challenges: I challenge anybody to call their billing or tech support and resolve their problem on that call.

As I've quoted in my 1and1.com HATER thread, your level of acceptable sucky service my differ from mine.

 

[HBK216]

I challenge anybody with a domain name registered at 1+1 to cancel a name within the last week of registration and avoid the renewal fee.
I challenge anybody with a domain name at 1+1 to push a domain name to another account holder without getting charged for it.
1+1: a rubbish company for domainers.

I sold 10+ domains months ago to one party & they did not get charged for the push. I had a friendly person who took care of it.

I just canceled 12+ names that were to expire & I did not get charged for any of them.

To add to FW challenges: I challenge anybody to call their billing or tech support and resolve their problem on that call.

As I've quoted in my 1and1.com HATER thread, your level of acceptable sucky service my differ from mine.

I've done it more than once. My only complaint is the lack of quality English that their reps speak. This is a problem with many companies regardless of the field.

I can understand your hatred for them but you go too far with it. In your eyes you can't accept that not everyone has had a nightmare time with them.

 

[Dave_Z]

I know one person who's used them for 4 years and hasn't had any problems
so far as well.

One thing I've personally observed dealing with many customers is whether a
gazillion problems will occur or not depends on what they expect. Many leave
with a bitter taste in their mouths when their expectations aren't met.

It so happens that many expectations are unrealistically unreasonable, more
so when people don't check enough and they've had all the chances to do so
before signing up with them.

 

[movingconcierge]

As for one example, a seven day transfer is not unrealistic.

 

[Web Master]

I did transfer my domains from 1&1 to Dotster domain account. Every time, it took me within 24 hours to complete the domains' transfers, smooth as usual, just unlocking the domains in 1&1 domain account while setting to transfer the domains in Dotster domain account, and confirming the domain transferring email with the original domains' authcodes.

I have transferred domains into/out 1&1 domain account several times, no problems at all. It's easy like 123, like my other domains' transfer on my other domain registrars.

Maybe domain customers have come across occasionally different situations??

 

[movingconcierge]

I had six names fail to transfer within seven days. When I asked support about it they told me 7 to 10 days was their standard transfer time. I was charged for the domains that failed to transfer and sent to collections in less than 14 days. You can read all about it in my 1and1.com hater thread. Start from Here

I don't want to hijack this thread anymore. You can respond to my comments in the other thread.

 

[3par]

OK, the case for me is that I have bogus $4000+ bill charged on me. And it took 3 weeks and I only got partial refund ($500). Then the Thursday, I got another bill of $2000+ for domains transferred out month ago. During the meantime my account got shut down twice.

Pretty much I call them everyday the past three week, waiting for 15 minutes on average every time.

For domains, I say avoid them. Period.