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Domains Disappearing from GoDaddy Control Panel

Located in Domain Marketplace Reviews started by TCK, Oct 19, 2019.

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  1. TCK

    TCK NameOptions.com VIP ★★★★★★★★★★

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    @Joe Styler, perhaps you can help here. I am experiencing domains disappearing from my control panel that expired between 15 (even earlier) to 25 days ago. For example, I have asked my account rep to send me domains that expired in that period and only one out of the 6 he sent me was in my control panel. Not until he renewed the domains that they returned to my account. My worry is that I am blind to renewals and letting domains expire that I would otherwise renew. What is going on?
     
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  2. korganian

    korganian Top Member VIP ★★★★★★★★★★

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    Did you check your exired domains tab?
     
  3. TCK

    TCK NameOptions.com VIP ★★★★★★★★★★

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    Yes. More than 18 days ago show zero domains. This may be the case now after I renewed domains via my account rep. But I have concerns as to veracity of the results. I had a domain that expired 19 days ago and disappeared from my panel (search came back as zero results) but the Whois had my info and my rep renewed it. Afterwhich it appeared once again in my panel.
     
  4. TCK

    TCK NameOptions.com VIP ★★★★★★★★★★

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    OK. Looks like I lost a domain because it mysteriously disappeared from my control panel for which I relied on for renewals. @Joe Styler is not responding. My account rep said "sorry". Looks like GoDaddy has serious development problems. Things used to work much better. Just stop.
     
  5. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    May not be relevant for the domains in question, but - just in case. I saw domains disappearing from GD control panel if: 1) it had afternic bin fast transfer listing 2) mentioned listing was marked as Pending Sale by afternic. The domains were appearing again if the sale timed out (domains instantly relisted @ afternic ).
     
  6. TCK

    TCK NameOptions.com VIP ★★★★★★★★★★

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    My account rep emailed me to say it went to GD auctions. Looks like someone already won it as it is no longer visible.
     
  7. wwwweb

    wwwweb Top Member VIP ★★★★★★★★★★

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    This sounds like a serious issue, domains disappearing from control panel?

    So you are saying you let them lapse into expiry, godaddy gives 18 days grace, after that you have 6 days to restore, and if someone places a bid on it, you can't do anything, but during this time you should be able to see the domain in the panel.

    I have seen the bugs in the panel, but this does concern me, I would expect a "rep" to come back with a more precise answer, not some happy hour resposne.
     
  8. TCK

    TCK NameOptions.com VIP ★★★★★★★★★★

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    I just emailed my rep but an automated response came back that he is out of the office until the 25th.

    I also sent a DM to @Joe Styler hoping for a response.

    I have up to 25 days to renew domains. This has been the deal for years. But now I am experiencing domains with less than 20 days disappearing from my control panel. As a result I lost a very valuable domain that appears to be awarded to someone in GD auctions. I was able to catch other domains by having my rep send me a list.
     
  9. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    I was always under impression that, at some point of time, GD developed the following scheme: 1) Domains are published on auctions.godaddy.com 2) auction lasts ~8-9 days *with the real activity occuring in last minutes in most cases* 3) however, as soon as the 1st bid arrives, nothing can be done by the owner. The domain would be neither renewable nor transferable. If somebody places $12 bid today (Oct. 21st) on GD-regged expired domain with 9 more auction days - then the owner lost the domain already. If there are no bids - then the domain may still be renewed, possibly with an extra fee. Or transferred away - without any extra fee.

    I may be wrong here. There are frequent changes @ GD. However, I experienced the above scenario or smth. close >1 times. On non-critical domains which I in fact did not originally intent to renew, but finally decided to renew.
     
    Last edited: Oct 21, 2019
  10. wwwweb

    wwwweb Top Member VIP ★★★★★★★★★★

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    I know that if they have a bid at godaddy expired auctions, then you can't do anything, but if they don't then you still have some options.
     
  11. TCK

    TCK NameOptions.com VIP ★★★★★★★★★★

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    This is not related to GD auctions. I have had a 19 day expired domain renewed via my account rep that disappeared from my control panel. I also requested a list of domains that expired between 15 and 25 days from my rep. He sent over 6 domains of which only 1 was in my account. I renewed 5 of those.
     
  12. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    We used to, for many years, remove the domains from the main domain control center view and put them into a special page for expired domains to make it easier for people. We NO LONGER do that. Now domains are listed in the domain control center after they expire until it is too late to renew them. We still have those pages and you can go see all your domains that are expired but you don't need to go there. You can just see them in the main domain section in your account.
    We also send lots of emails and alert you when you login to the account that there are domains that are expired/expiring on a banner and by forcing you to go to the products page and putting a big banner at the very top saying you need to renew domains and putting a red exclamation point on the products page to show that you have expired/expiring domains and products.
    It is possible that you have a filter setup by default for your domain view or maybe something else is going on. Your account rep should be able to look into it with you and help you out.
     
  13. TCK

    TCK NameOptions.com VIP ★★★★★★★★★★

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    I appreciate the email reminders. But I truly believe this is a serious bug because the control panel used to work just fine for upcoming renewals. Now it cannot be trusted anymore.

    For the record, there are no filters. I never ever used them.

    If I have not asked my rep to send me list of expired domains, I would lose a lot more.
     

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