I have won expired domains at both SnapName and NameJet that weren’t delivered to me. Both companies say they have no responsibility to deliver won domains. What do others do if the registrar where you win a domain doesn’t push the domain to your pre-existing account or provide you the domain account access link/username password, and doesn’t respond to requests to be sent this information? Some domains have been moved into my ownership in terms of WHOIS, but I have not been provided access to the account where the domain is, so there is no way for me to transfer out/renew the domain. So they end up expiring. Other won domains are in a holding account under the registrar's ownership and just stay there without being transferred to me. I continue to face this issue with both NameJet and SnapNames from time to time. Some domains I never manage to take ownership of, and they expire before I get access to them, so the $XXX spent in auction is wasted. Both NameJet and SnapNames say they have no responsibility to make sure won domains are delivered to me. They say the winner of an auction is responsible for ensuring that their expired domains partner registrar delivers the domain to them. They do try to send 1-2 emails to the registrar if you notify support of not receiving the domain you won and paid for, but if the registrar still doesn't give you the domain, NJ/SN say you're on your own. They reject refund requests in these instances so you end up losing the money spent in the auction. How do other NJ/SN users deal with these situations? I assume that when a domain is under the registrar’s ownership/holding account that, and they don’t willingly transfer the won domain to me, that I don’t have any recourse to taking ownership of the domain I paid for. But in situations where the domain is under my ownership as per WHOIS, but I’m not given access to the account, I assume there should be some options available. Are there any ICANN procedures I can use to force a transfer out in these instances? I've been considering this issue part of the "cost of doing business" with NameJet and SnapNames aka web.com, though it's still annoying to waste $XXX-$XXXX a year on domains you never receive. Any input on how to salvage such undelivered domains would be appreciated.