Hi, while we would hope that any problems you have experienced accessing your account would have been solved by now, please contact our customer support team if this is not the case, either by live chat from the website, or via email - support@...
As for the names you mention having been "stolen", we have checked and it would seem that your registrations lapsed in February of this year and that no effort was made to renew the same, despite several reminder notices having been sent to the admin contact.