question Can registrar decline the request to delete your domain name?

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Robot

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A few hours ago I tried to delete one .com domain I own at an unnamed ICANN accredited registrar and they responded that there is no possibility to delete a domain name. I know that there is an EPP delete command and they have a connection to the Verisign EPP interface to manage their customers' domain inventory. They should be able to do the requested without any problems if only they cared about it. Are they in any breach of ICANN rules by that practice or customers really don't have any rights about it?
 
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