.tv BEWARE - Enom - As dodgy as them come!

[virtuali]

I dont know about you guys.. but is it just me or has enom become the most dodgy domain outfit out there?

Here is my issue.

Issue 1.) One of my premium names has come up for renewal and NOT ONCE did I receive an email from enom about the renewal. Not once. So I called them.. and this is how it goes..

Me - One of my domains is up for renewal.. but I didn't receive ANY emails from you.. do you not send them out anymore?? I have always received them in the past..

Enom - oh..umm ya.. sometimes our emails get blocked...

Me - Strange.. cause I get every other email from you guys... except this one. Ok.. can you please send me a copy and date of the ones you sent.

Enom - Ummm... all we can do is say the email was sent...

Me - Ok.. what dates then..??

Enom - Ummm... not sure.. we just no they were sent.


My thoughts - If they know their emails are getting blocked by providers why are they not working to resolve it? Or get new IP ranges.. or adjust their system accordingly?? or contact the providers to help ensure their emails are authenticated?? Or adjust their MX and SPF records..?? DO SOMETHING???

Issue 2 - Have you now noticed that if your domain is 1 day over the expiry date they REMOVE YOUR DNS.. so it takes your site.. emails etc down straight away!.. Your DNS used to stay active until your name went passed redemption.

To be honest I have always thought these guys were shite in the customer service arena.. but this just confirms it...

I for one will be moving ALL my domains and any dealings away from them.

Name.com does seem to have a much better response to customers.. so far anyways.

I hope others follow suit.

 

[DU]

The problem I and many others have with this:

* I know of no other service business in existence that doesn't ensure it's customers always get bill reminders! Please correct me if I'm wrong. *

Usenet News Hosting.
Cable service.
Television Service.
Cell Phone Service.
Bus Pass.
Gift Card.
Taxes.
Mortgage Payments (not immediately).
Loan Payments (not immediately).

Must be an easier way to do this......

http://www.google.com/search?q="no+...s=org.mozilla:en-US:official&client=firefox-a


These companies are managing an $8 a year service. They provide you with an option to auto-renew. They let you know when you register. Not sure why we expect more than that.

---------- Post added at 04:09 AM ---------- Previous post was at 04:06 AM ----------

I think the whole concept of paying after something expires is totally bonkers. In my world if something expires, it expires. If other industries worked on this basis I think that Life Insurance would be the least profitable business ever.

 

[vincenzo]

Usenet News Hosting.
Cable service.
Television Service.
Cell Phone Service.
Bus Pass.
Gift Card.
Taxes.
Mortgage Payments (not immediately).
Loan Payments (not immediately).

OK, I badly worded my previous reply, but I think you know what I meant and just playing with me.

Nearly all of those you listed are services via subscription, and therefore no need to keep sending you reminders, although some do out of courtesy.

Not sure why you listed bus passes and gift cards as service businesses, or tax! But again, think you are just playing on my badly worded previous post.

So what I meant to specify was a 'renewable service' for 'rentals' comparable to domains?

And the main point mentioned by others is that even if you choose to auto-renew, this sometimes also fails to be done and therefore even worse as they failed to deliver on client expectations.

I don't really want to debate the above so much as looking for a better solution whereby we could all gain, win/win.
i.e. registrars could offer the auto-renew as a guaranteed part of the service, for a small charge?

- Vincent

 

[qO_Op]

What is really disturbing me is how now when I log into my enom.tv account, I am unable to do anything until, "I agree I have been notified of this price increase." for the "Amendment to pricing terms - On October 19, 2011, eNom notified all customers regarding a registry price increase that will take effect - January 14, 2012." I am unable to move my premium .tv domains out of eNom and therefore am forced to do whatever they like! How can they get away with something that is so clearly anti-competitive? Is it because they are based in Tuvalu? "Competition law, known in the United States as antitrust law, is law that promotes or maintains market competition by regulating anti-competitive conduct by companies." I have to agree, some actions make me think that eNom are getting ideas from the mafia (or the oil companies). They are a ruthless company that cannot be trusted and will bleed their customers dry, if they think they can get away with it.