Prior to the iPhone when I went to a cell phone store to discuss browsing the internet on my phone I would usually get a blank stare. These so called "industry experts" are typically nothing of the sort, just retail sales foot soldiers who typically don't know much more beyond the managerial talking points, eager to find a better job. Sort of like the "geniuses" at the Apple store LOL. Took the geniuses an hour and a half to tell me if the new mac mini server with 2 hard drives (but no DVD drive) could be set up as a RAID 1 and how to make it happen. The first challenge was finding a genius who knew what a RAID was, only one in the store understood what I was asking.
Labrocca, to your question of whether or not they knew what a battery was, my point was they didn't know what a N95 was. Since they didn't sell it they had no clue about anything beyond their own inventory.