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 24:17:09:10 

Afternic the good and the ----!

Located in Domain Marketplace Reviews, started by wot, Jan 22, 2021

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  1. wot

    wot Top Contributor VIP ★★★★★★★★★★

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    Had not used them for quite a while but still had a few names listed there.
    Anyway, a couple of days ago awoke to find a low $xxxx BIN had been accepted, buyer had paid and the transfer was done in double quick time. That is the good.

    They have not paid me and have not responded to my ticket!

    I had opted for Paypal, is there a problem with them and Afternic?

    Anyway that is the not so good!

    Payment and communication with customers should be number one priority.


    Was going to add more names but this is putting me off.
     
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  2. johnn

    johnn WeSellName.com PRO VIP ★★★★★★★★★★

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    I sold several names from Afternic and my advice is: be patient.
    They are not "Domainers".
     
  3. Hypersot

    Hypersot Top Contributor VIP

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    Paypal works.. just got paid for a sale there.
     
  4. wot

    wot Top Contributor VIP ★★★★★★★★★★

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    Fair enough up to a point but I am almost 1 day ahead of them, and with the weekend it is likely that now it will be Tuesday at the earliest before I get paid.
    By that time it will be almost one week since the sale! And as I said no response from the message I sent, not good enough compared to the other other platforms I do the majority of my business with.
     
  5. AEProgram

    AEProgram Top Contributor VIP Blue Account

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    This is what they write in their sales email:

    "No action is needed from you at this time. You will receive an email update within 8-10 days regarding your payment."

    Usually payment is before that.
     
  6. Samer

    Samer Top Contributor VIP

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    Especially if it’s at a Godaddy Registrar!
     
  7. wot

    wot Top Contributor VIP ★★★★★★★★★★

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    That is pretty awul, holding on to clients money for interest is an old trick.
     
  8. WhoaDomain.com

    WhoaDomain.com WhoaDomain.com VIP Gold Account

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    here's another BAD

    no proactive action taken for any inquiry aka bites on your domain UNLESS its an offer of $250 and up.

    I don't know about you but a $250 might as well be a "no offer"

    With that in mind any offer should get the same treatment.

    Even if you tell Afternic " umm I think that inquiry is a live fish on the hook" they won't act unless there is an offer of $250 and above.

    Several times I know for a fact an inquiry was an end-user or whale even but Afternic just did nothing even if I tipped them off.

    I guess they just just want easy money.

    I mean we pay them enough per sale. They can't go the extra mile and actively treat all inquiries like a possible sale.

    Say you put $10k as buy now on your domain with a reserve of $1000 they can't reach out to inquiry as a suggestion that they should try to offer the reserve?

    At least then they can be "activated" to finally act and be a go between for me and the buyer.

    I remember one time talking to a Afternic rep and said. "Don't you guys like money? Lol"

    "I got an inquiry. I told you it's probably this company with deep pockets that needs it. But you won't act on it because there is no actual offer."

    We as domainers all know there is GOLD in an incoming inquiry sometimes.

    Say a company just went ipo and you own the exact match domain for their company in .com? And then get an inquiry for it? All in the space of a couple weeks?

    You can't put two and two together and figure out its probably these people?

    I think afternic would have more sales if it actively contacted all inquiries suggesting they at least try to offer the reserve price especially if its $1000 or $500.

    I'm sure there is a way to automate that.

    For sure afternic is losing money not actively doing so because domainers do act on afternic inquiries and contact the end-user outside of afternic which means no commission for Afternic.
     
  9. boker

    boker Top Contributor VIP

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    My average with them is 11 calendar days to reach my paypal. 3 days on average to reply to an email, 7 days to check the payment, the 8th day usually they will let you know when the payment will be made, usually within 72 hours...for some reason, the will use the full 72 hours. Now compare them with epik, dan, even sedo and a few other...it's like 2011 vs 2021.
     
    Last edited: Jan 24, 2021
  10. biggie

    biggie GreenFriendly.com VIP ★★★★★★★★★★

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    Hi @wot

    look at it like this....

    if, the domain was listed there for longer than 1 month, before it sold
    then...
    surely waiting a week or so to get paid, shouldn't be a stress raiser.

    and, you didn't have to transfer the domain or nothing.... just wait for the money!
    :)


    Congrats!

    imo...
     
  11. wot

    wot Top Contributor VIP ★★★★★★★★★★

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    Yes a pleasant email to wake up to.

    But quite simply a payment system that should take one or two days taking 8-10 days is archaic and as mentioned, smacks of interest gathering that banks are notorious for.
     
  12. biggie

    biggie GreenFriendly.com VIP ★★★★★★★★★★

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    Hi

    totally agree!

    imo...
     
  13. wot

    wot Top Contributor VIP ★★★★★★★★★★

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    Day eight got the 3 day "we may pay you in 1-3 days" email. So it looks like 11 days in total. Almost 4 time as long as the other platrforms I use. Wonder how much they make on the retained interest, ( a small project for someone to check out perhaps)?

    More interesting. The name was actually the only one I had for sale on Afternic. However, it was parked at Sedo.com and for a lower BIN price than the Afternic selling price.

    Strange old business this domaining thing!
     
  14. wot

    wot Top Contributor VIP ★★★★★★★★★★

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    They paid within one day of the email so overall good experience apart from the 8 days interest gathering! :xf.smile:
     
  15. wot

    wot Top Contributor VIP ★★★★★★★★★★

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    Just got a reply to my ticket from the 23rd January! Now that is really not good customer service.

    Anyway, already spent the money. :xf.cool:
     
  16. Future Sensors

    Future Sensors 78% of human domainers will be replaced by robots Gold Account

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    @Joe Styler

    The waiting time for removing duplicate listings on Afternic is now around 10 days after contacting Afternic support. Is there any way that you can help to improve this drastically? I'm not the only one mentioning this on nP. Thank you for your consideration.
     
    Last edited: Feb 8, 2021
  17. wot

    wot Top Contributor VIP ★★★★★★★★★★

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    Added a few domains and they are still "in review" is this normal? 3weeks!
     
  18. carob

    carob Top Contributor VIP ★★★★★★★★★★

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    Most Afternic issues are chronic and never get fixed and suggestions and requests get ignored - see https://www.namepros.com/threads/problems-bugs-and-fixes-at-afternic-report-problems-here.1006373/

    You have to contact their quasi support to get domains removed from In Review status.

    12 - 14 days from sale to receiving funds is normal but some report much longer times and having to prompt them to get the funds.
     
  19. wot

    wot Top Contributor VIP ★★★★★★★★★★

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    "Lack of support" seems to be their modus operandi! :xf.smile:
     

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