transfer out block

I have few domains at srminfo.com who are reseller of tucows, one of the domains i have there has been sold recently so logically i wanted the transfer out to the buyer, i couldnt find the transfer code so via support asked the transfer code of that domain and this is the reply that i have got -...

I have few domains at srminfo.com who are reseller of tucows, one of the domains i have there has been sold recently so logically i wanted the transfer out to the buyer, i couldnt find the transfer code so via support asked the transfer code of that domain and this is the reply that i have got -...