Registerfly Suspended My Account: Resolved
Yesterday I opened an account with Registerfly.com, registered 1 domain name and deposited $50 in the account to register some more domains later.
The next day (today) I'm ready to register some more domains with them using the $50 pre-paid into the account. So I login and I get an error message right away that reads exactly:
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"Your account has been placed into restricted mode by our Risk Prevention team. To remove the restriction you will need to do the following:
Contact us at [email protected] for further details about why your account is in restricted mode, please include your userid in all communications
If you are suspended due to non-payment, you will need to pay the past due balance and submit proof of payment before your account is enabled
Further information(If available) appears below:
Account suspended 03/25"
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Why is this bad? All features of my account are completely disabled. I cannot view the one domain I have. I can't view to see if the funds are ok. I can't view anything. So what do I do?
I contact 24/7 Live Sales Chat and find out they have absolutely no idea why it's suspended, what I can do to unsuspend it, and they can't even close the account cancelling out the $50 pre-paid. It's sales only, they can't help with anything else.
So I call 24/7 Customer Service at (845) 586-5300 and they can't help me, they say the only ones that know why it was suspended are at [email protected]. And they close in around 30 minutes and are closed on the weekends also, just my luck.
So I send them an e-mail, and wait, no response. I send a few other e-mails, no response. Finally I send the last e-mail, telling them If they don't know or can't resolve it before the weekend, please at least let me know so I can register my domains somewhere else. And cancel the $50 pre-paid, and close the account.
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So here I am, sharing this story with you guys. I can already see where this is going to go. I bring this up here, hoping that someone here can tell me what reasons a Registrar could possibly suspend/freeze an account.
And I also post this as an obvious warning. That Registerfly can suspend your account, that's funded and has domains and give you absolutely no reason or warning first.
And when you email them, no response. How do they do it?
Yesterday I opened an account with Registerfly.com, registered 1 domain name and deposited $50 in the account to register some more domains later.
The next day (today) I'm ready to register some more domains with them using the $50 pre-paid into the account. So I login and I get an error message right away that reads exactly:
------------------------------
"Your account has been placed into restricted mode by our Risk Prevention team. To remove the restriction you will need to do the following:
Contact us at [email protected] for further details about why your account is in restricted mode, please include your userid in all communications
If you are suspended due to non-payment, you will need to pay the past due balance and submit proof of payment before your account is enabled
Further information(If available) appears below:
Account suspended 03/25"
-------------------------------
Why is this bad? All features of my account are completely disabled. I cannot view the one domain I have. I can't view to see if the funds are ok. I can't view anything. So what do I do?
I contact 24/7 Live Sales Chat and find out they have absolutely no idea why it's suspended, what I can do to unsuspend it, and they can't even close the account cancelling out the $50 pre-paid. It's sales only, they can't help with anything else.
So I call 24/7 Customer Service at (845) 586-5300 and they can't help me, they say the only ones that know why it was suspended are at [email protected]. And they close in around 30 minutes and are closed on the weekends also, just my luck.
So I send them an e-mail, and wait, no response. I send a few other e-mails, no response. Finally I send the last e-mail, telling them If they don't know or can't resolve it before the weekend, please at least let me know so I can register my domains somewhere else. And cancel the $50 pre-paid, and close the account.
-----------------------------------
So here I am, sharing this story with you guys. I can already see where this is going to go. I bring this up here, hoping that someone here can tell me what reasons a Registrar could possibly suspend/freeze an account.
And I also post this as an obvious warning. That Registerfly can suspend your account, that's funded and has domains and give you absolutely no reason or warning first.
And when you email them, no response. How do they do it?
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