There may have been problems in the past, but what happens here is nearly unprecedented because of the magnitude of the problems.
I also got them on the phone yesterday (it took a while). "I have minimum 10 questions and remarks" I said in the beginning of the conversation. Lots of expired domains couldn't be found. Then the person I talked to said suddenly I seemed to have 2 accounts (in the new moniker not in the old one, => do know you get a new accountnumber) and in the 2nd account he found some of my missing expired domains that in the "old moniker" always were renewable at normal renewalpricing for 35 days after expiry. I didn't try to renew yet.. I'll wait 1 or 2 days to see what comes up here in this thread.
In any case => They promised to get all my domains back (and I asked to send and email where they state that, and I got one).
But still 20 just expired ones seems not to be found (luckily in the whois I still see my name).
Something else => When using paypal, you should put 25 USD minimum to add to a "balance", but if I enterred "25", and tried to submit, it changed in Euros. They said about that that this will be resolved also within 2 days.
Another problem => If you want an overview of your invoices and how you payed in the past years (something you could see in the old moniker) now you see NOTHING (they didn't transfer this info to the new accounts) , and there are other problems etc...
The person also told I have to use the new accountnumber to loging, because there are more functions that work then. (the couldn't say which ones).
I asked when the person could work. He said that now they will work 24 hours a day, because they get so many calls..........
Keep trying.
THE MAJOR PROBLEM (IMO) HERE IS THAT THEY MADE A MAJOR CHANGE (and not really for the better), WITHOUT PREPARING it and without thinking about all the the consequences, and WITHOUT WARNING US UPFRONT, OR GIVING US A TIME OF 2 MONTHS or whatever, to try a "BETA"-site and let us give feedback, before implementing it.
They should have warned the people IN ADVANCE, which they didn't !
ANYHOW => In that phone I was told that lots of INFO can be found at THIS LINK => https://wiki.moniker.com and I WAS TOLD that this is UPDATED INFO "about the "new moniker" (I didn't look yet there, but because they gave this info, and lots of people here don't get them on the phone, I share it here, so people can check this). (addendum/edit of this mesage => I just looked at this link and indeed some info about the new design and system can be found there).
I probably get back here if I have more information and to see what problems are occuring. I haven't a creditcard attached, for the moment. I'll wait for more reactions here.
A little bug or an isolated problem is understandable (ALTHOUGH SHOULD ALSO BE RESOLVED), but they indeed will have to do a lot to resolve the problems that lots of people having now.
There are some advantages to the new system. But I won't go into that now. I'll get back later on.