Spaceship.com registrar thread.

[dirk]

I just tried Spaceship.com. They're a NameCheap brand and launched their beta. I think they rightfully deserve a thread on NP to discuss our experiences with their new registrar.

Remember, it's still in beta so do expect some glitches, work to be done... Would be cool in someone from NC would care to chip in @tamar

 

[NicTraders]

I finally got around to giving Spaceship a whirl. 2 questions:
- Is there any way to have Auto Renew turned off by default instead of on when registering new domains?
- What is the point of the Domain Manager, when Domain Portfolio appears to do the same (but you can see/do more in the Portfolio)?

 

[kor]

Is there any way to have Auto Renew turned off by default

I’m using API for that. It also unlocks and collect the auth codes for bulk transfer.

What is the point of the Domain Manager, when Domain Portfolio appears to do the same

UI/UX

 

[mm1945]

Unfortunately, none of the .com transfer coupons seem to be working. Is there any coupon that actually works now?

 

[Spaceship]

Unfortunately, none of the .com transfer coupons seem to be working. Is there any coupon that actually works now?

Currently, we have the promo code SPSCOMTR, which allows you to transfer a .com domain for $3.94 ; it is limited to 1 per user. Other than that, the price for a .com transfer is already discounted and currently is $9.48

 

[Jannes]

edit: wrong thread

 

[ScruffyBeard]

Currently, we have the promo code SPSCOMTR, which allows you to transfer a .com domain for $3.94 ; it is limited to 1 per user. Other than that, the price for a .com transfer is already discounted and currently is $9.48

Why can't you have a constant promo code for registrations and transfers, instead of constantly messing customers around with time limited/quantity limited and "while supplies last" nonsense?

What if these particular codes aren't seen by your customers who don't use forums or if they don't see them in time?
Why don't you automatically insert the best promo codes to orders?
Yes, that is revolutionary, isn't it, but if you did that, it would set you apart from other registrars and drive more people to you. Perhaps you could add that as a bullet point to discuss in your next round table meeting?

You are getting close to becoming like all the other registrars in playing silly games/shenanigans and if you carry on with this behavior, then better alternatives will popup and you won't be the cool registrar that you, still are, just about...

 

[ScruffyBeard]

The issue is industry wide. These guys think by making it hard, we won't leave. But all it does is serve to piss us off and after we leave, make us question coming back. I think registrars should serve customers consistently and appropriately whether joining, managing, or leaving. When a registrar does this, its goodwill goes up and over time that pays dividends imo

You can't expect registrars to think intelligently and considerately, nor care about the trouble they are causing for transfers out from them.
All registrars, once they get to a certain size, introduce changes they have had in their back pocket for a long time.

This is a modern disease and its not just in the domain names world - its damn well everywhere where profits are the only focus.

Old companies never behaved this way. They treated their customers (and staff) well, made great products that lasted and they created a great name and reputation for themselves that stood for decades.

That is all gone now.

Today, we have an army of small minded, narrow minded and eff the customer attitudes, across business and this has also become rampant in government towards the public - the public has become the enemy in their eyes, not the ones to be served.

So as nice and as "cool" as spaceship seems to be, its a barely a toddler in business terms and we'll see, won't we, what they introduce if they get bigger and bigger.