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Hi,
This post is partly a warning to try and prevent other people ending up in the same situation, and partly a question/looking for advice on what we can do next.
We have/had the website (including the domain name) for our organisation, East Surrey Museum, hosted with hostultra since the website was set up in 2006.
We are a charity, and as we are currently short on funding we have moved our web hosting elsewhere (someone offered us free hosting), to save having to pay the $50 in hosting we were previously paying with hostultra.
However, we did not realise that it would be such a hassle moving the domain name, eastsurreymuseum.org. The domain name had already auto-renewed itself for another year by the time we decided to move the webhosting, so we have paid for it until mid-march 2013, however hostultra refuse to change the details to let us transfer it, or let us continue to use the domain name now we have moved our hosting.
I've been reading a few other threads about hostultra on this forum, and other forums, where people have had similar issues. After reading this thread, http://www.namepros.com/domain-name-discussion/211032-warning-do-not-register-names-hostultra.html, where the person did manage to get back the domain name, I tried contacting enom (hostultra's registrar) to ask if they could help, however as hostultra have registered the domain name in their name, enom say they are unable to help us.
We have already registered another domain name, eastsurreymuseum.org.uk, which we are using, however it would still be nice to have access to our old domain name, if nothing else so that we can redirect it to our new one in case anyone hasn't updated their links and so that search engines can properly reindex us (especially since we have paid for the domain name for another year anyway!).
I tried submitting requests using the hostultra's support ticket system asking if they could change the details to allow us to transfer the domain, however I didn't get much of a response. They do say in one of the threads on their forums (forum.hostultra.com/showthread.php?t=11815) that they transfer domain names, however the posts I made when I replying to that thread were deleted, and when I try going to the forum, I now get the message:
"You have been banned for the following reason:
No reason was specified.
Date the ban will be lifted: Never"
Which isn't a very helpful reason, especially as there wasn't even any warning! (I did save a copy of my posts which are here, eastsurreymuseum.org.uk/misc/hu_thread.htm, if anyone wants a look - I thought I was quite reasonable in my posts, so I don't see any reason for deleting/banning me, except perhaps they're trying to cover up their incompetant/fraudalent ways!)
I don't have access to the hostultra ticket system anymore as we had to cancel our hosting before it was due for renewal, however I did keep a copy of the main ticket that I had open with them - I've put it at eastsurreymuseum.org.uk/misc/ticket_APK-159152.pdf if anyone wants a look. I sent an email to hostultra using the email address that enom told me to use (which is the whois email) asking about transferring the domain and the status of my ticket, so I'm currently waitng for a reply to that, and if there isn't any response to that then I may try contacting enom again to see if they have any other advice.
Apart from trying to spread the word about hostultra using reviews/forums I'm not quite sure what else I can do unless there's anyone out there who can help, does anyone else have any ideas/advice?
Thanks, Peter.
This post is partly a warning to try and prevent other people ending up in the same situation, and partly a question/looking for advice on what we can do next.
We have/had the website (including the domain name) for our organisation, East Surrey Museum, hosted with hostultra since the website was set up in 2006.
We are a charity, and as we are currently short on funding we have moved our web hosting elsewhere (someone offered us free hosting), to save having to pay the $50 in hosting we were previously paying with hostultra.
However, we did not realise that it would be such a hassle moving the domain name, eastsurreymuseum.org. The domain name had already auto-renewed itself for another year by the time we decided to move the webhosting, so we have paid for it until mid-march 2013, however hostultra refuse to change the details to let us transfer it, or let us continue to use the domain name now we have moved our hosting.
I've been reading a few other threads about hostultra on this forum, and other forums, where people have had similar issues. After reading this thread, http://www.namepros.com/domain-name-discussion/211032-warning-do-not-register-names-hostultra.html, where the person did manage to get back the domain name, I tried contacting enom (hostultra's registrar) to ask if they could help, however as hostultra have registered the domain name in their name, enom say they are unable to help us.
We have already registered another domain name, eastsurreymuseum.org.uk, which we are using, however it would still be nice to have access to our old domain name, if nothing else so that we can redirect it to our new one in case anyone hasn't updated their links and so that search engines can properly reindex us (especially since we have paid for the domain name for another year anyway!).
I tried submitting requests using the hostultra's support ticket system asking if they could change the details to allow us to transfer the domain, however I didn't get much of a response. They do say in one of the threads on their forums (forum.hostultra.com/showthread.php?t=11815) that they transfer domain names, however the posts I made when I replying to that thread were deleted, and when I try going to the forum, I now get the message:
"You have been banned for the following reason:
No reason was specified.
Date the ban will be lifted: Never"
Which isn't a very helpful reason, especially as there wasn't even any warning! (I did save a copy of my posts which are here, eastsurreymuseum.org.uk/misc/hu_thread.htm, if anyone wants a look - I thought I was quite reasonable in my posts, so I don't see any reason for deleting/banning me, except perhaps they're trying to cover up their incompetant/fraudalent ways!)
I don't have access to the hostultra ticket system anymore as we had to cancel our hosting before it was due for renewal, however I did keep a copy of the main ticket that I had open with them - I've put it at eastsurreymuseum.org.uk/misc/ticket_APK-159152.pdf if anyone wants a look. I sent an email to hostultra using the email address that enom told me to use (which is the whois email) asking about transferring the domain and the status of my ticket, so I'm currently waitng for a reply to that, and if there isn't any response to that then I may try contacting enom again to see if they have any other advice.
Apart from trying to spread the word about hostultra using reviews/forums I'm not quite sure what else I can do unless there's anyone out there who can help, does anyone else have any ideas/advice?
Thanks, Peter.
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