Help

Hi,

I have a .com domain which is registered through a reseller firm called reseller.world
The domain on a whois shows joker.com as the main registrar
I have contacted joker.com and they have told me to contact reseller.world
Reseller.world will not respond to any of my emails, they are ignoring me.
I have gone back to joker.com and they are also ignoring my emails.

What do I do? My website and email are down and I am losing business as a result.

I have never been in this situation before

Domain Name: ********.com
Registry Domain ID: ********_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.joker.com
Registrar URL: https://joker.com
Updated Date: 2018-12-06T15:56:40Z
Creation Date: 2018-05-28T17:20:51Z
Registrar Registration Expiration Date: 2019-05-28T17:20:51Z
Registrar: CSL Computer Service Langenbach GmbH d/b/a joker.com
Registrar IANA ID: 113
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +49.21186767447
Reseller: Reseller.World
Reseller: Joker/Reseller.World
Reseller: www.Reseller.World
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registrant Organization: GreenHost
Registrant State/Province: Copenhagen
Registrant Country: DK
Registrant Email: https://csl-registrar.com/contact/********/owner
Admin Email: https://csl-registrar.com/contact/********/admin
Tech Email: https://csl-registrar.com/contact/********/tech
Name Server: ns2.globalclimax.com
Name Server: ns1.globalclimax.com

Many thanks