LordMomo
Established Member
- Impact
- 102
Hi everyone,
Really in need of some help here...
So I changed payment methods about a week ago at GoDaddy. A day or two later I got an email from their Verification Office requesting that I submit some additional documents:
ID, Bank Statement showing latest transaction, Back and Front of card.
I did so.
Since I received that first email, my account has been locked. I get an update a few hours ago (after submitted all documents) saying that my account has been reviewed and is not eligible to be unlocked.
Around the same time I see the WHOIS on my domains being updated to [email protected] and I have still been locked out of my account.
In all honesty, I have done nothing wrong, and I am unable to speak to someone regarding the reinstatement (I only get computerized responses and the Call center can do nothing).
Does anyone know what I can do as I have spent a lot of money on some of the domains in that account (it is my primary account)?
I would really appreciate any advice.
Momo
Really in need of some help here...
So I changed payment methods about a week ago at GoDaddy. A day or two later I got an email from their Verification Office requesting that I submit some additional documents:
ID, Bank Statement showing latest transaction, Back and Front of card.
I did so.
Since I received that first email, my account has been locked. I get an update a few hours ago (after submitted all documents) saying that my account has been reviewed and is not eligible to be unlocked.
Around the same time I see the WHOIS on my domains being updated to [email protected] and I have still been locked out of my account.
In all honesty, I have done nothing wrong, and I am unable to speak to someone regarding the reinstatement (I only get computerized responses and the Call center can do nothing).
Does anyone know what I can do as I have spent a lot of money on some of the domains in that account (it is my primary account)?
I would really appreciate any advice.
Momo
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