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I am fed up with PayPal's policy towards Sellers. If a fraudulent Buyer files a false complaint of "card used without authorization", you funds will be frozen and ultimately after protest and protest, you will get an answer from PayPal saying that they believe Buyer's credit card issuer is right. Your sales amount will be refunded to the buyer plus you will be charged $ 10 as Backcharges fees! Ridiculous indeed.
I sold a domain name to a buyer through Ebay. I pushed the name to his Godadday account and he accepted it and deal was over. After two months I am getting an email from PayPal stating that the Buyer has filed an unauthorized use of card complaint, the amount will be frozen till investigation is over. I sent all the proof. After one month PayPal sent another email saying that they believe the Card issuer's stance, hence the amount will be refunded to the buyer and fee of $ 10 will be levied towards chargeback. The fraud took away my money and above all I need to pay a penalty of $ 10. NO ONE IS THERE TO QUESTION THIS EXCESSIVENESS? BECAUSE THEY ARE THE MARKET LEADER. PayPal is like a Cancer, we have to live with it, even if we don't like it.
Even the big sharks like Google, Facebook do not have guts to start a simple alternative to PayPal. The laws are also blind towards its illogical chargeback fees and exorbitant commission we have to pay to them while we receive payments.
Anyway, back to my story, I contacted the Buyer and send him all the communication that he had with me. Next day I received an email from him saying that in fact he received the domain name and he already sold it to someone else, the complaint was done my mistake, he took someone else as me; and he promised me that he will call his credit card issuer about the mistake.
I promptly sent this message to PayPal. No response from them. One month over now.
PLEASE ADVICE ME HOW I WILL GET MY MONEY BACK FROM PAYPAL. Thank you.
I sold a domain name to a buyer through Ebay. I pushed the name to his Godadday account and he accepted it and deal was over. After two months I am getting an email from PayPal stating that the Buyer has filed an unauthorized use of card complaint, the amount will be frozen till investigation is over. I sent all the proof. After one month PayPal sent another email saying that they believe the Card issuer's stance, hence the amount will be refunded to the buyer and fee of $ 10 will be levied towards chargeback. The fraud took away my money and above all I need to pay a penalty of $ 10. NO ONE IS THERE TO QUESTION THIS EXCESSIVENESS? BECAUSE THEY ARE THE MARKET LEADER. PayPal is like a Cancer, we have to live with it, even if we don't like it.
Even the big sharks like Google, Facebook do not have guts to start a simple alternative to PayPal. The laws are also blind towards its illogical chargeback fees and exorbitant commission we have to pay to them while we receive payments.
Anyway, back to my story, I contacted the Buyer and send him all the communication that he had with me. Next day I received an email from him saying that in fact he received the domain name and he already sold it to someone else, the complaint was done my mistake, he took someone else as me; and he promised me that he will call his credit card issuer about the mistake.
I promptly sent this message to PayPal. No response from them. One month over now.
PLEASE ADVICE ME HOW I WILL GET MY MONEY BACK FROM PAYPAL. Thank you.
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